I am also having a problem with Fit-Factory and Acai Berry. I have registered a complaint with my credit card company and with the local Consumer Affairs. I would advise everyone to contact their consumer affairs or Attorney Generals office. The more complaints registered the better chance of getting action. The address they gave my husband is Blue Sky Marketing, ATTN: Fit-Factory, 303 Park Avenue, South, New York, NY 10010.

Good luck to everyone that has been taken advantage of.

I had an unauthorized charge in my checking account. I found a phone number to call (1-866-407-1022). I was informed it was an automatic membership to their website because I ordered samples of Acai Berry and Bromalite. They said they sent me an e-mail, but my spam caught it and I never saw it. They said they would give me a courtesy refund and cancel my membership and they gave me a confirmation number. I'm waiting to see if this happens...

I bought a bottle of Bromilite that I was to only pay for shipping. Shipping was only $4.95. I received the Bromilite, but the following two weeks I received an additional charge of $19.95 on my credit card.
I tried calling the 1-866-407-1022 that is on my statement and on the website. I called between 8-12 am eastern time zone, then 2-5 eastern time zone and finally 12:00pm -1:00am and got no one, not even a recording.
I am going to try for another day and then I am emailing my complaint on their website, www.fit-fac.com

I was charged $29.95 twice in 4 days for a product I did not order or authorize. When I called the number that my bank gave me. The customer service rep. was asking me for all my personal information. Which I would not give them. I got into a heated discussion with her telling her I did not authorize any such charge. She told me that I would not be charged again, 4 days later I was charged another 29.95 after I had already canceled my card. The bank is unsure if they will be able to get my money back. I tried to call the number that I had to discuss the charges again and was put on hold for 20 minutes. Then it asked for the customer service reps id number and hung up.