I called the numbers I found on this site and was put on hold forever. I then called my credit card company and there was an option re: dispute a charge on the bill. The rep I spoke to said that they can contact the company and dispute a charge if I DID NOT RECEIVE THE PRODUCT. Today is Feb 19 and she said they can only go back and dispute charges back to Nov 11/09. And like another person here I was charged more than once in the same month. She said that I will receive a form in the mail in a few days and they will reimburse me when they receive the money, then will recover the money from the company. I found this worked well, after several months of trying myself. Do Not Order Free Samples Off The Net.
MJS

Used Credit card for another product on line but my card details enrolled me in this club which I have never had any details of and took a regular monthly charge from my card. Mastercard were informed andwere not interested and would not stop the money going out. I persued the details through giving false details and managed to obtain a phone number- 08081202346 which I phoned at 9pm and spoke with a support worker and managed to cancel the subscription and have had an email confirmation that it has been cancelled. The club appears tolink to diet products on line such as Ultraclens.com please also note that if you try their product and then cancel the order their system shows you as having a full refund but because of technical problems in their system it can not be sent and therefore you are told to pursue yor refund through Mastercard who guess what say there is nothing they can do to help!!

they keep taking money from my credit card for no reason!!!

i have no idea how this company have my details but they have been drawing money out of my credit card account. i think my details have been passed on by whitesmilepen who have also been helping themselves to miney from the same account.

the following companies have also been pilfering funds too: weightmember and teethtraykit. i have never heard or odered anything from the aforementioned companies.

I found payments coming out of my credit card, 3 in total with 2 different titles, elitepack then fitclubonline. When I contacted my credit card company they said I should google this on-line as they could see there was a complaints forum and to contact the disputes team.
I have contacted the disputes team. I then found someone had posted a phone number for these scammers: 0808120236 so I have just called them. They say I was signed up and had an opt out period which I failed to do so in the stated time. I didn't (and still don't) have a bloody clue who they are?! They said I had been sent emails with my log in, I have not received any emails from them until just now when they sent me confirmation of cancellation!
This is such a scam! I am trying to sort out my debt and probably will be for a while and these scammers have just made it worse. I'll be lucky if the bank can help me.
Company's who do business like this should be shut down.