Fitness 19

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1 stars
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Category: Lifestyle

Contact Information
United States

Fitness 19 Reviews

CustomerService101 April 19, 2010
Won't Buy Decent Scale
The owner refuses to buy a decent scale for the gym. The scale in the gym is a piece of crap that does not give an accurate weight. He wants our money, but refuses to buy basic equipment for the customers. It took a ton of complaints and threats from customers to leave the gym to "encourage" him to buy window shades. The sun was glaring in the morning. Customers avoided the treadmills because of the glare in the morning. I guess invested in a medical scale is too much to ask. Anyone have an address or number for corporate??
Care Bear April 15, 2010
Upgrades
I am not surprised that you cannot contact the corporate site. Apparently they are not interested in their customers. I have belonged to this club for a couple of years and have paid their $20 a year for "upgrades" to the club. Absolutely nothing has changed. Most machines do not yet have TV's, there is no new equipment, no upgraded equipment, no additional lockers, etc. There staff is on the job mostly to sign up more and more people creating an increasingly crowded environment. In winter, you can seldom find a locker, a machine or even a place to hang your coat. I know I am not the only one who needs the distraction of a TV to keep going on the treadmill or bike, and they are often not available. With all the money they are collecting, when are they actually going to do something ? If they never intend to make improvements, drop the additional charges !!
Maybe they would not have the turnover that I see if they would actually live up to their contract !!!
Kate O. April 1, 2010
Dishonest!
When I got pregnant, I wanted to hold up my membership, but they told me to pay $5 a month to keep the membership or I have to pay another initiation fee when I come back. I decided to pay the fee every month to keep the membership and one day I stopped by there and said I want to hold my membership from this month. A man who seemed to be the manager said "OK, " but next month I was charged more than $5. I called them and they made me talk to the new manager. She said they just changed their management but she didn't get any note from the previous manager saying that I'm pregnant. I told her that I gave him the verification of pregnancy and he said "OK." But she said according to the policy I need to give them a doctor's note, not a verification of pregnancy. I refused to do that because I already got the approval from their staff even though he's not working anymore. Next day I called again and she told me she talked to the previous manager but he said he didn't say "OK" to me. He lied! I went to the club myself and asked to talk to the staff who was there when I was talking to the previous manager, but they wouldn't let me. Very dishonest and unprofessional!
we_want_justice February 23, 2010
More Dust?
I am a client of fitness 19 and lately, this place has taken a turn for the worst. Mainly, my complaint is with the lack of professionalism and good customer service. All the employees walk around this place like they're gifts to earth, and do not go out of their way to help you. One of my largest complaints is the constant cleaning they are doing during store hours...NOW, i know what you are thinking, "why is this bitch complaining about this place being clean?" Well, that is not the case here. I know many other people know what I am talking about when i say it is hard to breathe when dust is being kicked up all around you. It seems to me like this company does not want to do the cleaning when they close when it seems most appropriate. Vacuuming and the constant dusting is very irritating when one is trying to get their gym on. This makes it hard to breathe and makes the ambiance of them gym not so fun to be around. CLEAN ON YOUR OWN TIME! spare my lungs.

That is all. Whew, i feel better!
kim gumz February 23, 2010
REMOVED SANITIZER
I HAVE BEEN A MEMBER SINCE THE BEGINNING AND THEY HAVE NOW REMOVED THE SANITIZING SPRAY TO WIPE THE MACHINES OFF WITH...THIS IS DISGUSTING PRACTICE!! VERY UNSANITARY PRACTICE IF NOT CHANGED I WILL BE CANCELLING MY MEMBERSHIP OF 4 PEOPLE
mickidee123 February 17, 2010
Keep charging after cancellation
Morons run this gym. They did not charge me the initiation fee and kept calling asking for the number to my card, even after I had given it to them. After being a client for 6 weeks I decided the gym was smelly and run down and the employees didn't care about anything other than their own muscles, so I walked in my letter of cancelation. Next day I was charged for another month, which I figured was policy for not having 30 days notice. Then they called wanting my number again to charge the initiation fee, saying my card didn't work, however this is the same card they had charged the monthly fees to. They also threatened to send me to collections if I didn't pay the initiation fee, so angrily I paid it over the phone and amazingly the card worked! Then 2 days later they called saying that I still needed to pay my initiation fee. I called again and they checked and said yes it shows you paid it already. Then a month later I see that they have charged me for another month of service even though it has been over 30 days since I took in my letter of cancelation. These people have no idea it they are coming or going. Don't use them, it will cost you way more in the end with fees and frustration.
DENVER_T February 17, 2010
Scam
This company advertised a promotion to come in and try Fitness 19 for FREE for 7 days! I went in to inquire about this and to begin with I waited for over 10 minutes while a salesperson sat less than 10 feet away from me chatting with friends that were their working out! Secondly I felt as though purchasing a new car would have been easier than receiving permission to workout at a Fitness 19 because their sales ploy it relentless! Finally after signing the guest book for liability reasons, which I understand, and a LONG unnecessary tour (sorry but you can see the entire facility from the second you walk in and I doubt people need a 15 minute tour) next I was told random facts about the building (i.e. square footage, building materials), finally when I sat down with the sales person to inquire about just starting my free 7-day trial he informed me that if I didn't sign up for one of their plans then I could work out at this location tonight but it would cost me $10! NICE FALSE ADVERTISING!!!

Let me know how many others have experienced this!
Cleantobe January 28, 2010
Dirty
The fitness equipment has spills from client’s perspiration, sports drinks, dirty shoes, etc. and hasn’t been cleaned in months or if it has it’s done very poorly. Vacuuming does get done on the main walkways however under and around the exercise equipment is a mound of dust, bottle caps and hair. Both restrooms have a foul constant smell, and the toilet commodes have hair, urine and dirt caked about the commode stool. The floor is often “sticky” with urine. The restroom floor is frequently littered with bits of toilet paper and balls of dust/hair. The ceiling fans blades are thick with dust and hair. The front desk staff appears to be ill equipped and untrained to maintain such a revolving door operation that involves the loss of human body fluids. The owner/manager doesen't care about how clean this facility is and I'm sure the health department would really like to know what's really going on here!!!
Daisy2 January 5, 2010
Personal Trainer Scam
We joined the gym recently and signed up for a free personal training assessment. They misled us into thinking that we had to pay a one-time total cost that turned out to be the monthly payment for 6 months! We are very bright, very educated people, but naturally trusting, I am afraid. The contract is written confusingly and when you have someone misleading you verbally, you naturally think that the contract is confirming what the trainer is saying. When we got our second bill we went right in thinking it was an accident. Although the assistant manager was made fully aware of the situation, he would not allow us to speak to his manager and stated that "there was nothing he could do." Now we are locked in a 6 month contract with ridiculous premiums. Where are the moral, honest people in this world? Certainly not here at this Fitness 19.
Nsimba Kuedituka December 18, 2009
Unauthorised bank draft and Gift Certificate not honored
My name is Nsimba Kuedituka and I had a family account with fitness 19 located @ 141 W.Foothill blvd.# C.Upland, CA 91786[Bus:(909) 608-1902.The general mgr.is JOE NAKAMURA.I cancelled one person from it in June 2009.It was a family account of 7 people.the cost was $35/month for all of us. After that one member was cancelled, my monthly payment should have decrease to $30/month, eventhough i had requested to cancelled the entire account(7 people)but they didn't(a mistake from Fitness19!), but instead they kept on drafting $35 from my account from July 2009 to September 2009.When I went to the center to bring it up to the manager's attention, instead of offering to credit my account back(which i did myself directly with my bank as a dispute of an unauthorised drafting), the manager offered to compensate me with a gift certificate of "18months free" of membership that needed to be activated by 12/2009.On nov.20, 2009 i went to the center to activate the gift certificate, I spoke to TAYLOR @1:45PM AND HE REFUSED TO ACTIVATE IT, stating that since he did not know who issued it, he could not honor it.I think he refused on purpose, knowing that the certificate was going to expire after Dec.2009, and if we brought it back after Dec.it wants be honored.
This kind of behavior from fitness19 from start is very unprofessional, unacceptable customer care services.They are not honest nor loyal to the members. They are cheatting! And need to stand behind their words. If my bank did not dispute it, they would have kept my money.I think that they should honor my Gift Certificate and give my entire family(7) the 18months free as promised.I'm disappointed and WILL NEVER RECOMMEND SOMEONE TO FITNESS19 EVER!!!
Sincerely,
Nsimba

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