If you are thinking of buying something from this website - beware - do your homework. Make sure you read the policies before you ever call them. I didn't. When I spoke with the salesman about a particular treadmill, he suggested another one, I looked at that one and my husband and I decided we would buy a "demo" unit. Then the salesman asked us if we wanted the extended lifetime warranty, we did. He told us to enter that we wanted it and and to give him the confirmation number that came up.
HE DID NOT mention that by doing this, we are also saying we are agreeing to their terms and policies - Number one a "demo" unit is not covered by the extended lifetime warrantly and could not be returned. Also, not spelled out until the have run your credit card, that you have to cancel the order the same day you place it before midnight to get a full refund. If you try to cancel it later, they charge you for shipping both ways and a 20% restocking fee.

We placed our order on 4/2/2011. Salesman said shipping could be 14 to 21 business days. When we didn't hear anything, I sent a request via email on their website concerning shipping status. Was told we will notify you with tracking information.
I was getting a little worried and looked up complaints for Fitness Blowout on the web.
Boy, do I wish I did that before I ordered anything.

Read all the stories about getting shipped the wrong equipment, old equipment, troubles with warranty. I emailed my salesman with my concerns - he called me back about 3 or 4 days later and said why the worry? I asked him, am I gettting the machine in the picture shown? (I made sure I kept copies) and he replied no, but it is just as good, made by the same company.

After some more runaround - I contacted my credit card company and put a dispute on the charge, sent them information to back my dispute up with. I did that on 4/21/2011.

On April 29, my salesman calls me to see if I had gotten anything, and I told him again that I had not heard anything - he says he'll check it out and get back with me.
He finally calls me back on May 4, and again asks me have I heard anything. I tell him again you called me Friday and was supposted to get back to me. I told him, I felt I was misled and told him we would not have purchased the treadmill if we knew it was a Nordic Track and not a Free Motion (like in the picture).

Oh, and buy the way, my order had not shipped yet - 23 business days since I ordered.
They processed my credit card the day I placed the order.
To make a long story short - I ordered a different "new" treadmill and received confirmation and also made sure "New" was on the receipt.

We just heard from the freight company and we will be receiving it on May 19, 2011 -

Will provide update after we get it. JUST REMEMBER - BUYER BEWARE

I ordered an elliptical from them. It was supposed to be a Freemotion 5.1 centerdrive. I received a ProForm 8.0 crosswalker, which is a considerably lower priced unit instead. They just put a Freemotion decal on the unit, what a scam. I found out what unit it was by running the model # that's on the bottom of the machine. I could have bought this unit from WalMart. It took about a month for them to even ship it, but they put the charge through immediately on my credit card where most companies will wait till they ship the item. The majority of their advertising was a lie. I was supposed to get a free X-Factor home gym, I didn't, this machine was supposed to be good for up to a 300# user, it's not. It was supposed to come with a Jillian Michael Ifit program, it didn't. They don't return calls or emails. You can call their sales dept and get through but they claim their customer service lines are down due to storms and to email them. But the sales dept. that takes your money, has no problem with phone service and if customer service phones are down how come their computers work?? STAY AWAY FROM THIS COMPANY!!! BIG SCAM ARTISTS!

SCAM SCAM SCAM LIES LIES LIES <br />
sent defective equipment wont respond<br />
STAY AWAY!!!