Fitness Blowout
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Category: Lifestyle
Contact Information United States
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Fitness Blowout Reviews
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learnedsomething
May 13, 2011
Buyer Beware
If you are thinking of buying something from this website - beware - do your homework. Make sure you read the policies before you ever call them. I didn't. When I spoke with the salesman about a particular treadmill, he suggested another one, I looked at that one and my husband and I decided we would buy a "demo" unit. Then the salesman asked us if we wanted the extended lifetime warranty, we did. He told us to enter that we wanted it and and to give him the confirmation number that came up.
HE DID NOT mention that by doing this, we are also saying we are agreeing to their terms and policies - Number one a "demo" unit is not covered by the extended lifetime warrantly and could not be returned. Also, not spelled out until the have run your credit card, that you have to cancel the order the same day you place it before midnight to get a full refund. If you try to cancel it later, they charge you for shipping both ways and a 20% restocking fee.
We placed our order on 4/2/2011. Salesman said shipping could be 14 to 21 business days. When we didn't hear anything, I sent a request via email on their website concerning shipping status. Was told we will notify you with tracking information.
I was getting a little worried and looked up complaints for Fitness Blowout on the web.
Boy, do I wish I did that before I ordered anything.
Read all the stories about getting shipped the wrong equipment, old equipment, troubles with warranty. I emailed my salesman with my concerns - he called me back about 3 or 4 days later and said why the worry? I asked him, am I gettting the machine in the picture shown? (I made sure I kept copies) and he replied no, but it is just as good, made by the same company.
After some more runaround - I contacted my credit card company and put a dispute on the charge, sent them information to back my dispute up with. I did that on 4/21/2011.
On April 29, my salesman calls me to see if I had gotten anything, and I told him again that I had not heard anything - he says he'll check it out and get back with me.
He finally calls me back on May 4, and again asks me have I heard anything. I tell him again you called me Friday and was supposted to get back to me. I told him, I felt I was misled and told him we would not have purchased the treadmill if we knew it was a Nordic Track and not a Free Motion (like in the picture).
Oh, and buy the way, my order had not shipped yet - 23 business days since I ordered.
They processed my credit card the day I placed the order.
To make a long story short - I ordered a different "new" treadmill and received confirmation and also made sure "New" was on the receipt.
We just heard from the freight company and we will be receiving it on May 19, 2011 -
Will provide update after we get it. JUST REMEMBER - BUYER BEWARE
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theyareliars
February 16, 2011
no refund
I canceled right after ordering. Didn't agree to their policy statement never was supposed to process order. They stole my money no one calls you back . No equipment they have my money they are theives crooks!!!
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PatCandE
December 23, 2010
False ad and received wrong machine
I ordered an elliptical from them. It was supposed to be a Freemotion 5.1 centerdrive. I received a ProForm 8.0 crosswalker, which is a considerably lower priced unit instead. They just put a Freemotion decal on the unit, what a scam. I found out what unit it was by running the model # that's on the bottom of the machine. I could have bought this unit from WalMart. It took about a month for them to even ship it, but they put the charge through immediately on my credit card where most companies will wait till they ship the item. The majority of their advertising was a lie. I was supposed to get a free X-Factor home gym, I didn't, this machine was supposed to be good for up to a 300# user, it's not. It was supposed to come with a Jillian Michael Ifit program, it didn't. They don't return calls or emails. You can call their sales dept and get through but they claim their customer service lines are down due to storms and to email them. But the sales dept. that takes your money, has no problem with phone service and if customer service phones are down how come their computers work?? STAY AWAY FROM THIS COMPANY!!! BIG SCAM ARTISTS!
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Ian G
September 18, 2010
Scam
When I ordered my treadmill my credit card was charged the day I placed my order. It has now been nearly four weeks since I ordered my treadmill and after many calls and emails the company still does not know where it is. My calls and my emails go unanswered. Only when I said I was canceling my order did I get an email reply. I was told they were sorry but if I refused shipment when it did arrive I would be charged a 20% restocking fee and the freight charges. There is no where on their website where I can leave public feedback.. I will never do business with this company again.
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gac
March 11, 2010
LIES AND DEFECTIVE EQUIPMENT
SCAM SCAM SCAM LIES LIES LIES <br />
sent defective equipment wont respond<br />
STAY AWAY!!!
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me26c4u
May 11, 2009
horrible return policy
Paid for treadmill at the store and decided after 3 hours to cancel order, i was told that i could not cancel but could take a $1400 credit for store, bearing in mind it had not even been 24 hours and they had not even placed the shipment order, their policy states they will refund deposit within 24hours so why would they do this and not refund the full amount you had paid.I really wish i had read this complaint board before making purchase i have never in all my years of buying products come across such bad customer service and appalling return policy.I was told this policy was posted in store behind the counter no doubt in very small print, when i asked the sales rep Jerod Lutz about returns he told me refund after 24 hours never mentioned anything about it only being if you made a deposit and nothing about if you paid the entire amount.
I am truly disgusted with this business actually shouldnt be called that its a scam operation, buyers please beware make sure you read the fine print on their website.I have filed complaint with the better business bureau and also have spoken to my credit card company and will be filing dispute with them also, and all for a product i dont even have yet
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