I signed a contract with the Urban Active. When I signed for the membership, their representative told me that I could come there and JUST cancel it if needed. After cancellation, I still would have one month free if I want to attend. When I came to cancel my membership, they told me that I could not and that I was supposed to send a certified letter to their main office. I mailed a certified letter and received a response by e-mail (after a month) that they are not going to cancel my membership and will continue to bill me until I paid them $44.95. As much as I am concerned, I owed them nothing and matter of fact, I have a strong desire to file a complaint against their agency with the General Attorney's office for misleading and giving me false information. It seems when I wanted membership, they promised me anything they could just to get me there, but when I wanted to cancel it, I had to face more than enough problems. I have sent them a cancellation letter and from the day of my letter, they can not hold me liable for their unwillingness to cancel my membership. My letter was a notification to them that I had no desire to maintain a professional relationship with the agency, therefore, I could not be charged from the date of my letter was mailed and forward against my will. I was looking for the e-mail address to reply their e-mail and there is none, there are no contact information, no person in charge. Something has to be done about it.

If I have to discontinue with them I need to inform 20 days before and I can't do it at there service center. I need to mail a letter to there main office in CA and even after doing this they are charging for a month.

Why it is like that when I joined I join at there service center not in the main office in CA and why do I need to inform 20 days before. Why it takes too long to discontinue membership.