My friend and I went to the gym today. Now this gym has a girls day and a guys day. me being a girl I tend to lean towards going on the girls day. When I walked in kyliegh signed up for a guest pass and was shown around the building. This building has a "dressing room" which is like a typical highschool gym dressing room with lockers, benches, and bathrooms off to the sides and a few stalls you can change in as well. Now, before she was shown the dressing room, she stopped the lady giving the "tour" and told her she didnt need to see the dressing room because she would never be using it and that it didnt matter, and why did she have to go back there?" the lady told her that it was part of the tour and she had to show it to her essentially forcing her to go back there. We started working out a while and they did the whole fitness evaluation write down thing... once she got into the treadmill she got really hot and WENT HOME and CHANGED HER SHIRT... then came back. First off when she left she told me to watch her phone which was plugged into the outlet by the treadmill. well after about 30 mins of her being gone, I got on the bike and this lady worker walks up to me and starts some small talk... then asks me where my friend went. I explained she went home to change her shirt and that she left her phone here so she WILL be back. Then she takes the phone up to the front desk and hands it to mr. manager and says, " uh...she??...uh...left her phone here..." and he says, " He?" and she hands it to him. Then kyliegh comes back and starts on the bike with me. 5 mins go by this lady taps her on the shoulder with a smirk on her face and asks her to come in the room with her. Kyliegh knew what was up and pulled my shirt so I'd come with her. When we got in there the lady says, "idk how to put this without being uncouth...and kind of chuckles and goes..but uh... someone complained about you being in the locker room and you being a guy in there and so... I am telling you you can only work out in the cardio area..." and of course she was offended and upset because her ID does NOT have a "gender" on it- it is blankSeriously..so she was like, acting offended and then the lady was like, " well your ID says a guys name and there is no gender on it at all" then the manager came in and I was explaining that they were assuming there was a penis between her legs because obviously there is no gender on the ID... and that because of that assumption they were being completely sexist. They said no they werent was I serious, was I kidding them? I said no... she has breasts and the manager took it beyond the line that was already crossed and said, " seriously? are you looking at his shoulder blades on his back, or his knee caps!?" and that was beyond rude... Now my sisters name is legally TYLER and she is a legal female, vagina and all But their 2nd biggest argument was what her name legally on her ID was. and the point of no males is what exactly??? to ease womens minds. and yet there were males working when I was under the assumption when I signed up that on girls days girls were working... but there were at LEAST two male employees in the area they told her she couldn't be. I doubt women are upset that my friend is here? this is a person in transition. this is her LIFESTYLE.. not a fly by night thing.Tell me, honestly- could Kyliegh walk into this same gym on a mans day as herself, and end up being ok!? She would her ass kicked and definitely discriminated against in a room FULL of meatheads. While I was in the gym, trying to cancel my contract, however (being that it was a "mans day") and that they had put me in the workout area where they told my friend she couldn't go... I saw at least 2 girls working out in that same area and no one said anything to them! On the same note, male workers are constantly working on female days. I called corporate and they were RUDE and told me I could only call the "big wig" in office and leave a message ONCE and not to play games because we were adults and that she will get back to me when she gets back to me and that I was being unnecessary by wanting to call the "big wig" again. It has been a week and she has still not gotten back to me by the way, and not to mention I went to cancel and now they wont let me even though my contract says I have to submit a letter saying I am cancelling and it will be cancelled in thirty days from the date of my received letter... So now here I sit in the midst of trying to figure all of this out and I would like to join with others.

So here's the STORY. on June 22, 2010 I signed up for their NO CONTRACT Diamond membership. With the Start fee, and the $24.45 first month, and another $24.45 last month, the $24.45 is $19.95 for the gym, and $4.50 for the tanning. Anyways, ... after "3" months which would be September 22, I go from paying the $24.45 a month to paying $14.45 a month until I decide if I want to do a lifetime membership. WELLLLLLLLLL, let me tell you where the FALSE ADVERTISEMENT & MISLEADING come into play, THEY SAY TO QUALIFY after "3" months for the $10, no contract pay as you go(painted on the outside of their building) you HAVE TO GO TO THE GYM 3 days a week, every week for "3" months... THEY NEVER EVER told me that. I mean THINGS happen that prevent you from going sometimes.. Anyways, since I have NOT been going the amount of time that they say is MANDATORY I have to keep paying the HIGHER PRICE for 10 more months.. UHMMMM I DON'T THINK SO, so I told them to cancel the $shit. So the $24.45 they JUST took out of my account 4 days ago I'm out, ok, whatever! BUT THEN, they tell me that I have to give a 30 day notice(remember I am not in a contract) to cancel my membership. So NOW they are saying that because it was like 31 or 32 days that I will owe ANOTHER $24.45 I SAID BULLSHIT... I am letting any & everyone know DO NOT GO TO FITNESS USA, they are a bunch of LIARS... i AM ALSO GOING TO LET THE NEWS PEOPLE KNOW that this company is a SCAM... And they have ILLEGAL MEXICANS working there taking jobs away from the AMERICAN people.

I have multiple complaints. First, the advertised prices (even in huge numbers on the wall) are temporary. The actual membership price is double that amount. There are also quarterly additional fees to use the gym. But here is the clincher - you can't use the gym everyday, AND you can't even use the locker room or take a shower afterwards. Most of this information was left out by the guy who hurriedly signed me up for the program and not even giving me a chance to ASK questions (it never occurred to be that I couldn't use the locker room - how was I to know to ask that) Granted - I was told that fees would go up after the trial period - but nothing else!!!

But to make matters even worse - I saw OTHER PEOPLE'S credit information sitting at the front desk!!! I would never dream of doing it - but it would have been so easy to steal someone else's information. . . DO NOT go to this gym!!

Fitness USA is operating a SCAM ad. My 15 yr old daughter wanted to join for the summer to get in shape so I took her down to Fitness USA at Stonestown San Francisco in June 2009 and I agreed I would be charged $19 a month to month basis - no contracts needed - as stated in their advertisements. I only needed to pay first and last month fees $49.90). My daughter only needed to workout during the summer months because school was out. I made this very clear to the person who signed me up, Jennifer. She said it was not a problem and is very easy - if I really do decide to cancel the membership, I can do so given without paying any penalty fees as long as I give a formal notice 30 days in advance. I had told her I want the lowest and cheapest plan for a student during the summer then she told me she upgraded me to Executive Member for FREE anyways.

I sent my letter to the headquarters to cancel the membership (certified mail). I then received a letter from Fitness USA telling me they are sorry to hear about my cancellation but you now own a monthly fee of $28.95 plus the East Start Amount Due $231.60 (which was a addendum which I did not get a copy ).

I'm going to send a letter to the company explaining the problem.
If no results I guess I'll be in contact with the local TV station "7 on your side" or CBS 5 investigates. Maybe a camera crew and public broadcasting is what Fitness USA needs to shed some light to the consumers on what kind of SCAM they are running...
All my daughter wanted to do was work out and stay healthy.

How could this company be in business for this long?? Those employees should be ashamed!!!

I joined Fitness USA for the 2 months I was in San Francisco because their advertisements (in print, online, even on their walls) proclaim: "month-to-month only" "no conctacts" and "pay as you go", and because the employee I spoke with assured me that canceling my membership in 2 months would not be a problem.

After mailing a formal request for cancelation and numerous phone calls, Fitness USA informed me that I would continue to be charged a monthly fee for the next 18 months that is actually higher than the fee the employee told me I would be paying. I've been in phone trees, left messages, filed complaints etc. etc. Next week I will be unemployed and living 10 hours away from the location of this gym. When someone does answer the phone they are verbally insulting and claim ignorance to the advertising and customer service practices going on within the company.