The Shoppers Drug Mart at Don Mills and Lawrence is in urgent need of better customer service and should stop advertising for sale products that they are not carrying in their weekly flyers. In addition, can someone explain to me why the lottery checker is not available to customers until 9am when the store is open 24 hours? Recently, I visited the store and asked one of the cashiers to lend me her 99 cent pen to fill out a lottery form and she rudely refused to lend it to me and told me to bring my own pen. Such crappy customer service does not go unnoticed. Today, I went in to get a few items adsvertised in the flyer. One item: Five Alive juice was not available. I asked why and the response was I don't know. Most staff here shrug their shoulders and will not even look at you when you ask them a simple question about a product. In addition the Assistant Supervisor there is extremely ill mannered and rude. Is this how Shoppers wants to treat their customers? The customers who spend their hard earned money to keep your store in business? This is why customers are switching to Walmart.