when my 3 year old Whirlpool Front load Washing machine had a fault i consulted fixya.com which referred me to a so called expert - i asked the expert - saumyar was his name - if he actually is an expert in Whirlpool Front loaders which he answered with yes. Anyhow he gave me very very wrong and very very costly advice and in the end i had to pay for a real flesh and blood expert to fix the problem which was actually very small and was fixed quickly as soon as the real expert seen the symptoms.
the whole exercise cost me nearly as much as a brand new Washing machine. i have never agreed to pay fixya.com as i wanted to have the problem fixed first before i pay but fixya.com deducted my money and when asked to repay my money for not fixing the problem i never heard from them again
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two "experts" told me to junk my blackjack phone without any useful advice. Fixya says they will not charge you unless you accept their suggestions. I didn't accept, they charged me anyway. next step, the consumer complaint board of new york.

I want to explain how this rip off internet company operates. They have online experts who claim to have education and experience that does not exist. I really believe it is fraud to present information that is untrue. Or to charge for services that sometimes the advice given by these so called experts could lead a customer to injury or death. When I brought this up to the attention of Alex their community manager it terrified him so much he felt obligated to just simply delete my account. At this time I am in the process of summarizing the information I have collected to turn over to the Business Ethics Commission, and the S.E.C. as well since fixya is a public traded company. At some point people like this need to be held responsible for ripping innocent people off and misleading them, to separate them from their monies. Let me ask is it not a crime to mislead services for monetary gain. (example : One expert claims to have a degree in electrical engineering but lacks the ability to answer simple engineering questions) These unqualified experts give advice on some items that have capacitors that carry in excess of up to 3000 volts without any warnings of this or the required knowledge to protect the end user from hurting or killing themselves. So in closing what I am really getting at is before you try this service just ponder the thought you are asking advice from someone who lives in a third world country, with very broken english skills, and feels that if he can plug in a cord to an outlet he has the abilities of an engineer without spending the 4 to 8 or up years to gain this knowledge.

I am having trouble with my Motorola V9m, so I googled to find if others have had problems. Up popped fixya.com, promising to offer "expert advice." I entered my query, and paid $9.95 for what I thought would be fast response from at least one, possibly several "expert opinions." I received one question, which I answered within minutes. Since then -- silence. Buyer Beware.