Below is a copy of the letter, minus the names, I sent to the company:
I am dissatisfied and having worse allergies when the a/c comes on than before the service your company provided on 8/13/2010. I would like a refund of my payment of $1284. I have contacted my American Express credit card company and filed a formal complaint.
I responded to your advertisement and had a free inspection done on August 13th by ___, technician # _and his helper ___. He told me I had mold in my air conditioner. I wanted to wait and get other estimates but was pressured and rushed to do it that day.
The technician told me to leave the house and not breath the chemicals. When I returned to the house 2 hours later the front door was left ajar and the house smelled like burning wires. I called the business number on the receipt and a woman said she would have a technician call me back. I called back again but no one ever responded. I called the Davie Fire Dept and they came with an electrician who opened up the unit and checked all the wires that had been cut and reinstalled. They taped up three loose wires and made sure the unit was operating correctly.
My water heater under the A/C was sitting in a pool of acid that ___ used to clean the coil above it. There was dirt and debris all over my floor. My air filter was crushed and hanging from the unit. Photos attached. He used one of my towels while working and threw it out afterwards. I had to clean up the rest of the acid and mess. I was charged $84 for a “Hazard Disposal Fee”. I disposed of the hazard and should not have been charged. I never received the electrostatic filter promised. My credit card was billed $1284 listed as carpet upholst. I have no carpet.
The negative air box attached to one vent did not clean the ducts. It filled my house with odors from other houses. ___ told me there was a 5-year guarantee on the work and if I was still having allergic reactions I should call. My receipt was not checked for the service contract ___ promised. I called August 16th and spoke with ___. She said she would send it. No contract was sent. I called and spoke with ___ on August 26th and ___ August 27th repeating my request with the same assurances. I question whether there is a contract and the legitimacy of your business and work performed.
I’ve called and complained that I am still suffering allergies and have been scheduled for an inspection August 31st. Please have them remove the UV light that is not working and refund my money from Aug 13, 2010. I have no confidence in the integrity of this service.
I’ve learned that your business is listed as less than 1 year old after changing names and has an “F” rating at BBB with 15 complaints listed and growing. I have read numerous other complaints on the Internet from dissatisfied customers. I hope you will rectify the situation in my home and give me a refund. If not I intend to take every action necessary to be compensated for my inconvenience and loss.
Sincerely,