In Sept 2005 I ordered a "Flavor Wave" oven after watching an infomercial on tv. The company that manufactures this item is "Thane International". I received my order in about 6 weeks and put it away to give to my wife for Christmas. On Christmas day she opened it and we were excited to try this new product out so we brought in a frozen chicken from the freezer to cook.

Well it is now January 25, 2006 and we are still waiting for our chicken to cook. As soon as we turned on the oven the fan started up and the cooking light came on and within 2 seconds it burned out. After Christmas I called the company to complain and was told they would send a replacement but I would have to pay for for the part. After complaining that it did not work "out of the box" I was told that I would not have to pay but that it would have to be backordered.

On January 12th I still had not received the replacement part so I sent an email to Thane Intl at www.thane.com. I felt that if they could not ship my replacement part immediately that I should receive a refund. They refused stating that the 30 day guarantee had expired. Naturally it expired since I bought it as a gift and put it away "unopened" until Christmas Day.

I have no doubt that they could ship me an entire new oven if they cared anything about customer service. But they would rather hassle me.

In addition to the oven I also received "free of charge" except for shipping and handling charges (ha) a food chopper. One of the features of the food chopper was an apple corer. Well we cored exactly one apple on the 2nd apple it too broke.

Sadly there are no controls these days over the junk that is being shipped out of China, if there were these things would not happen.

Bottom line is I want my money back or my replacement shipped now. I am currently putting together a web page which will go up on my server shortly telling the world about this product. Hopefully it will help and hopefully this email will help but I rather doubt it.

Robert
Johnston City IL 62951