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Roelf van der Berg
January 14, 2010
airtime problems
Flexi cell withdraw money out off my bank account without my permisssion for a special offer airtime. When I ask them where theyget my information, they told me that it was on their system. Since the 1st of January I'm still waiting for the airtime and till now I hadn't receive it. I'll phone them several times and get nothing out of them. What can I do about this problem.
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December 2, 2008
Horrible service
Flexi cell has been debiting my monthly accounts for a sim card that has expired. I enjoyed their service for 6 months and after six months it was expired and i was told if i need to reinstate my contract i can do so . I did not as i did not want their service and neither had the sim as my phone was lost by then. I just realised that they are still debiting my account after they have told me they will not debit my account again. This is disguisting.
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May 8, 2008
Failure to refund debit made to my Account
Flexi cell is every month making deductions from my account and nothing (Sim Card or Agreement) I have with these people. I called them several times, firstly I spoke to Thembelani, he requested me to fax Bank Statement & copy of passport, I did fax and wait for a call from them. I call them again spoke to Charmaine, I was still made to wait for their call, I call again and spoke to Nastasjja who required me to fax again Bank Statement & copy of passport, I faxed and made to wait for somebody who will help me to call me, never got a call. I now can't get through to them. I am deeply annoyed.
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February 6, 2008
unfair and poor service
IN NOVEMBER 2005 I SIGNED FOR AIR TIME CONTRACT AND IT TOOK FLEXI CELL 3 MONTH BEFORE THEY COULD ISSUE ME WITH MY SIMCARD.SEEING THAT THEY DELAYED I THEN CANCELLED IT NAD SENT IT BACK BY REGISTERED MAIL AS I WAS ADVISED BY JEROME. I THEN STARTED CALLING MORE OFTEN THEY WERE UN HELPFUL. ONE OF THE CALL CENTER AGENTS NAMED WASIMA TOLD ME THAT EVERY SINGLE CENT WILL BE PAID INTO MY ACCOUNT UP UNTIL TODAY I HAVENT SEEN EVEN A SINGLE CENT.INSTEAD FLEXI CELL CONTINUED TO DEBIT MY ACCOUNT UNTIL I ORDER THE BANK TO BAR LONGAIN FROM DEBITTING MY ACCOUNT.THAT IS HPOW I LEARNT THEY THEY ARE ALSO USING THE NAME LONGAIN.
I AM VERY DISAPPOINTED WITH THEIR POOR SERVICE.
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September 13, 2007
Horrible service!
This company promised my sim card to be delivered to my house within two weeks of me accepting their terms. four months later i still haven't seem or heard from them and they took money out of my account for services they did not deliver!
I am furious!!!
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August 3, 2007
Their service is just poor!
I am having a problem with Flexi Cell, i once had account with Flexi Cell and it took me more that 3 months to get airtime afterwards and i lost the card so i told them, they must cancel that, because i am not using the card anymore and they are still taking my money. They phoned me last month saying i owe them money and i said to them they must check the balance on that sim card where ever it is, but they keep on deducting my money but they follow up that. They called for the second time i told them the same thing that i have canceled the account and they must check the balance and see that i am not using it. Their service is just poor!!!
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July 11, 2007
Promise me to pay back and nothing happening
I have canceled my debit order agreement with flexi cell as i lost the starter pack, and this for the third time deducting the money into my account. And they promise me to pay back and nothing happening.
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