We were bullied into signing their contract. We were on our honeymoon and did not have a steady income. We told them that we cannot afford it, and they insisted that they could lower the premiums.
After a few months we discovered that we signed a terrible fate on ourselves. On the contract there doesn't say anything about the Refurbishment fee except for the R2800+. No words afterwards that says it's a once off or that it's yearly. We discovered it's yearly! As soon as we managed to pay the R2800+ fee, we are sent (a week later) that we are R2800+ overdue. There must be some clause that says that no contract is bounding if it was not stipulated (to the last detail) of what fees will be expected to pay. We have been trying to cancel since finding out, to no avail. They are very quick to fork up the payments, but not effort in trying to make you a happy consumer since referrals from us would mean more business. Instead they sell you a 'wonderful' story of low premiums and endless choices in your holiday destinations. Nothing was said about the Refurbishment fees!!!