I went into the Strubenvalley shop the first time at the end of May, George came to my house to quote on the 2 June, I went in afterwards to pick floors, which off course I had to do 3 times, because they never had stock of anything. It took him a week to get the quote ready, apparently because it was his off weekend or something. When he came to look at the house he saw that there was tiles as skirting, he said they will remove it before doing the tiles. When Hannes came the 1st and only time I ever saw him, he said it should have been done before they painted and suggested they make a plan, well a plan was made, doesn’t look very professional, but what the heck, I only pay almost R40 000 for this, why should it look good.
The installed at my place on the 11/12 June. On the Tuesday when I moved in, the mover broke one of the skirting’s on the steps, because it was installed correctly. It took them about 3 weeks before they came to fix it.
And then with all this I was stupid enough to let them quote on my mother’s house. That again took forever. In the meantime all the leftover flooring is still lying in my house. They only came to pick that up when they started on my mother’s house, which was the 23 June.
Where they was suppose to be in the morning they rocked up there at 1.
They finished at about 6pm, they didn’t do the entrance hall, when I asked why they said they didn’t have enough stock.
I can’t remember how long it took them to came and finish the entrance hall, but same thing showed up hours after they where suppose to. And did a terrible job on the skirting’s, they just filled it up with black silicon to fill the gaps. I just left it was so glad to have them finish.
Then my mother moved in, and I had door replaced in my one room, on both the damage one of the covers to goes from the wood to the carpet, I saw Shane Boulle at Decorex, I mentioned this to him, that if possible they can came and fix, on my account, was our own fault. As I am waiting for them to came out, I realise there is spots that is making bubbles. So I mentioned this to George, he eventually came out at the end of Aug.
They went to my mother’s house, to fix the covers, they used rocks out of the garden to keep it in place, so they scratched it, after that they came to me, with nothing, they walked in, had no idea what they where there for. So I told them to leave. George then phoned me, to say he will came and do it himself. I told him am going away so he must just organise with my mother, somebody came to fix the cover, but the amount of glue that is visible now, they could as well just have left the job, the scratch before that was less visible. George also said he has this wonderful scratch remover stuff that he will use in front of my office, well off course that never happened.
Then u phoned me and about 3 sets of people came to look at my mother’s house, eventually yesterday they came to fix it, the same team that did the initial job, no supervision, when my father asked the one guy how long the cement is going to take to dry he told my father he doesn’t know, he has never done this before. Well they asked them to leave the premises, when you and Hannes and George showed up there.
They came back on the Thursday, to finish the job, which is still not properly.
So they move on to my house, came and have a look, off course after they came I had to phone agian to find out when they are coming to fix it now.
Today they workers show up, off course with no supervision, they start on the passage, they remove the board and put new ones in, but one part that has scrathes on, is still there after they are done. Initially it was said that the upstairs passage gets done as well, seeing that it has bubbles and if I walked bare feet my feet gets piched with the boards, now I get asked must they do it, they being so nice to actually fix the passage as well.
I am now close to asking them to take it all out and just go away, because there is no garentee that after they made a mess of my house the whole day that is will actually be a good job.