I hope that all of you that have a complaint against this company will take steps to make them do the right thing... Here is the phone # to the actual florist... Call them, call them, call them... 310-289-6594. They will put you on hold, they will hem and haw about speaking with a manager... but don't give up!! The managers name (as told to me) is Tabitha. I asked for the phone # to the corp office, but was told that they don't have it.
My husband ordered flowers for me over 2 weeks ago via email and a follow up phone call from Afghanistan. The flowers never came and after several phone calls and a ton of promises to do so, my credit card has not been refunded.
The local florist that they sent our order to did not have the arrangement that my husband requested, so she declined the order. At which time, they were suppose to try another local florist. If none can provide the service requested, then the client is suppose to be notified and a refund provided if that is what is requested. None of the above happened.
I have contacted my bank in order to open an investigation. I found the local florist that declined the order and she is going to provide me with the decline notice that she sent to them.
I have called this phone # 310-289-6594 every day and will continue to do so. I am in contact with the BBB and I am contacting the Military (as I have heard that others have done) and hopefully they will place them on the off limits to Military list, so that this does not happen to our deployed Military trying to do something nice for their loved ones on missed holidays.
This place should be shut down. You can not steal peoples money and get away with it. If nothing is done, maybe we should all get together and do a class actions suit against this company. That should get the attention of the owner.
Again... call, call, call... if they are overwhelmed with calls, maybe then something will happen!!
Please feel free to email me at [email protected]