The Florida Department of Children and Families' ACCESS website should be disabled as well as the ACCESS toll-free number. It is at an expense to tax payers to maintain the website and the toll-free number and both, especially the ACCESS toll-free number, are practically useless. There is not any contact or email address on the website to assist one if you have a problem other than the listed ones. You can not reach a live person at all on the 800 number. I have a simple problem. I need my case number. I can not access any information with out it and I can not get anyone to help me get it. I am homebound, as many, many others that receive assistance are. This long-standing issue needs to be brought to the attention of our law makers as it is a gross misuse and mismanagment of tax payers dollars. I actual feel the the FDCF is intentionally making it as difficult as possible to receive assistance so that perhaps people will be discouraged and not apply or give up.