I opened my once monthly email today from FP&L that tells me the amount of my current electric bill and when it's due, and the amount due was over twice what it is normally. I called to find out the situation, and the automated service said I am scheduled for disconnect today! Shocked (as the bill for electricity is due on 9/4 and I am completely current w/ payments), I got a customer service rep on the line and she informed me that they're charging me a $236 deposit b/c I have been late twice in the last 6 months, that they sent me notices in the mail advising the same (which I never saw because I am used to getting emails from them). So my electric is being shut off for not paying a DEPOSIT?? That should not be legal. My bill for electricity isn't even due until 9/4. The supervisor would not negotiate. There has to be more regulation from WHATEVER department regulates utilities. The policy for reinstating a deposit fee is too stringent (late more than 2x within 6 mos). And it's not like you can choose to take your business somewhere else!!! We are browbeaton into paying OR ELSE!!! you live in the dark w/ cold water and hot air. What's more they send a thug ("field representative" is what they call them actually) out to your house to collect or else they go right to the back and shut you off. Does anyone know how to go through the proper channels to attempt to change some of the rules that FP&L force upon us??