I would like to begin that Florida Power and Light are a bunch of Scam artists and they are taking advantage of all the people who have to deal with them. I knew I wasn't alone when I began to search on how to make a complaint against this company. We dont have a choice on who we get our power from, we have to deal with FPL. The Deposits that they demand from us are outrageous and far among our means the way the economy is based today. Our bills have been on slow pay for a few months now but they always receive their money, if they dont they shut you off. in the past twenty years my grandfather has lived at his residence since 1985 and has never had his power shut off until today! reason being that I am his grand-daughter that has 3 children and trying to manage off 1200.00 a month. last month they billed me deposit for his residence of 537.82 for not paying on time and not paying a deposit since 1985. plus a bill that was 187. this equals out to be 700. on electric only, that doesnt include all the other bills I have to pay. The billing is over what I pay on my mortgage. This is ridiculous and should not be tolerated by us. We need to petition this company and get them out or at least give us a choice on a different company. I was with clay Electric for a while and my original deposit with them was 100.00 and the highest our bill was 89. a month. What is wrong with this picture? any ways my grandfather was billed a deposit that exceeded beyond his means. He is on his death bed and receives oxygen to stay alive, so I have to pay his bills for him plus my electric bill that I just got that was 300. also paying a Deposit of 350. last month so between both residence I've payed well over 1200. just in electric! the sad part is, is that last month when I was billed his deposit and the regular bill I called FPL and made arrangements with a man named Mr. Stevenson and he agreed to help me out, or so I thought until I went to pay the bill of the first installment which was supposed to be payed on june 15 which I payed 300. on this day, because of their billing they said they didnt get it until the 17th so "I" defaulted which down spiraled into the power being shut off today because they applied my 300. to only the deposit which made the original bill late 168.97 they said was past due now because I defaulted...they lied! When I called them to resolve it they said their was nothing that they could do that I had to have 437.68 paid by the 18th of july, well guess what? today is july 7th and the power got shut off! plus I owe my electric bill of 297. by the 18th. This has to come to an end, some one has to hear the cries of desperate people losing everything because of this happening. someone please let me know what I can do? Also If my bill exceeds the deposit on my house they will charge me another deposit on my house! AGAIN! Sincerely Carerra Guthrie

Problem:
Recently I was sent a letter by Florida Power and Light Company asking me to pay an additional $246 for my deposit. However in reading the letter that was sent to me I was under the impression that how this amount was calculated was based off the last two months of electrical billing. When contacting the company and speaking to a representative I was informed that the amount is actually based of the average of the last 12 months and that the amount that is due is the average of at least two months. When reading the letter it does not state this. Now if I were to use my assumption about the last two months average the amount that should be due is $65.82. Which is the difference between the current deposit and the average of the last two months of bills, including late payments that have been made. This company also tries to tell me that I am a valued customer, however the one question I asked has yet to be unanswered. If this company understands tough times, and allows a person to ask for payment extensions, why then am I being penalized for my situation? I have paid all of the amount due to this company on top of paying a late fee every time. Looking back at my check book and the bills due there has been only two times where the bill was paid late the first by four days and the second by two. I also paid the late fee on that. All bills were paid according to statement dates, by this I mean the dates on the statements sent to my home address. This would include the extension amount due plus the current amount due. The representative was telling me dates that a bill was due that I do not recall. I was told I could avoid this additional deposit if I enrolled in automatic bill pay however, I would have to be enrolled for one year. I would take this option however, I am currently planing of moving out of state by the middle of next year so this would not be an option for me.

Service was disconnected for nonpayment. I paid $413.00 to reconnect service at 5:39 p.m. I was told that and order had been placed to restore power. I called 5 times between 6:00 p.m. and 6:00 a.m. Each and every time I was informed an order had been placed for restoration. I asked every person I spoke to if people worked after 5:00. They all told me crews were working and an order had been placed.

I get that it was my fault for not having the money to pay. I get that it is my fault. But why did no one tell me the truth? We have a generator we ran several times, but not enough to keep my food from spoiling. Now I don't have money to pay FPL, and I need to buy food and I still don't have power. Why couldn't anyone tell me the truth??

My husband called for the 7th time this morning and spoke to someone and he told him that an order had not been issued to reconnect until 6:00 a.m. this morning. All 5 people told us the order had been placed last nigth for reconnect and crews did work at night.

I needed to run my generator last night and I would have if we had known there would be no power all night. It's 9:00 a.m. the following day and I still am without power.