I just want comsumers to be aware of this company and the way they conduct business. I was on-line & picked out a arrangement I liked but called the 800# to make sure the flowers were not going to come in the mail in a box. As I was on the phone the CS person told me to just place the order with her and I would still be able to use my 10.00 coupon code. So I went through everything and she asked me if I wanted express delivery for 4.99 more, I declined. I asked for the total & she said it would be sent in an email. THAT IS SHADY! I asked again for the total at the same time I was looking @ my email and there was no confirmation from them. I again asked & was told she could not give me a total so, I demanded to speak to some one who could. I was put on hold and while waiting I called my bank, they informed me that there was a 57.00 charged waiting for approval! 57.00 for flowers that were 26.00! When some one finally came back on from Flower.com I requested to cancel the order. Again on hold! Then a "Supervisor" came on and offered me 5.00 off my order. Apparently they never gave me the 10.00 I was suppose to get. I again requested to cancel the order and the "Supervisor" kept going in circles about giving me a discount. Who the hell charges more money for the delivery than the flowers? Finally I received a confirmation letter that they cancelled the order. I called a local flower shop in the area where I want the flowers to be delivered and they were nice and didn't charge a delivery fee. Saved me 25.00