I ordered a Get Well balloon delivery for my eight year old grandson - he's had surgery this week and I ordered in plenty of time for delivery today. "The wrong sticker" (as the customer service rep said) was put on the delivery and it was sent to the wrong address. He was incredibly rude. I couldn't get his name because he hung up on me, but he answered the phone at 800-247-4929 at about 3pm PST on Friday, June 26. He could've apologized and I would've accepted delivery for tomorrow. Instead, he told me "accidents happen" and hung up on me. I put special directions on two places on the order form that the delivery date was important to me and I gave two different phone numbers to reach me if there was a problem. I'm disappointed that my gift didn't arrive but I'm stunned at the rudeness of the person I spoke to and won't be using them again. I do expect a full refund - haven't seen it turn around into my account yet, but that was one of the options offered and I took it. I would rather have had the balloons delivered tomorrow, but I was so upset by the manner of the rep I was talking to that I just wanted to be done with the company completely. And, I am.