Around May 4, 2011 I placed an order online to have flowers delivered to my mother who lives out of state for Mother's Day. The date of arrival was scheduled for May 6, 2011(the day before the holiday) and included a deluxe (extra $) blooming basket full of various plants with balloons (extra $) with a special note attached. On the 6th I contacted my mother to see if her flowers arrived after she did not call to say anything and I had to spoil the surprise by asking her...she told me no flowers came. I said well call me tomorrow...hopefully they will be there. At this point I was a little disappointed because the service charge was $14.99. On Mother's Day she called to thank me once they arrived a day late, but stated she did not know anything about the type of flower she received. My mother said she did not receive any balloons ($10 extra) and the flower was wrong. My mother received some type of exotic type of flower she had never seen. Since their guarantee on the website states, "we guarantee your satisfaction with every order sent through FTD, " I did not expect an issue. As of today 6-8-11 I have called 6 times through the 1-800 number. They have claimed a floor manager would call me...no call has come yet!!! I tried to be patient because the holiday is busy and it may have taken some time to contact me. The delivery was WRONG. The Item was WRONG. The service was WRONG. My order totaled close to $90.00. I only went with site because of the BBB logo posted on the FTD flowers page. The only good thing is that my mother did get the special note attached.