Do NEVER purchase any from this website. I sent over 5 emails to the customer service [email protected] but I have not heard any from them for more than 7 days. I also called to their support line 818-485-2484 but this line is FAKE. Whenever I called during 9-5 PST, I was led to the automatic voicemail system and no "person" has ever picked my call. Although I have left voicemails over 5 times, I have also never heard any from them for more than 7 days.

I have never experience such an unprofessional service on line.

I don't have a problem purchasing from companies overseas. I also don't have a problem with speaking with customer service overseas (most companies do this now anyhow). I do, however, have a problem with companies that say/print one thing and do something else entirely. I called to check "stock" on a pair of Gucci frames, which a rep named "Robert" told me they would be to my house within a week (on the east coast), and processing would take 1-2 business days. Long story short, 3 weeks later, my order was still "processing." I've called to cancel 3 times, each time I'm told by another rep that my order will be cancelled within 24-48 hours, and my credit card will be refunded in that timeframe as well. I'm still waiting, but I've called my cc company to dispute the charge at least. We'll see how the rest of this goes. It's not like I was in a hurry to get my order, but I'd at least it when companies stand behind what they say they're going to do. If they can't fill the orders in the timeline promised, then just give a longer lead time, that's all, or get out of the business. It's really not all that difficult.

I have had the absolute WORST experience with these people. They are unbelievably terrible and I would go as far to say a fraud. I made an order which they cancelled and then did not inform me about or issue me a refund. When I finally called a week later to find out where my glasses were, they then decided to inform me that the order was cancelled. Long story short, DO NOT buy from Flyrr.