Today mark my full month trying to get warranty repair on my Powerwasher PW1600H-CA (S/N: 08101704646M) that I purchased from Home Depot last June.

The unit starts having problem just on the second use. That's before the winter. Motor start but water on outlet is inconsistent with little or no pressurization. Nozzle and gun are checked and appeared normal without blockage. Inlet filter is checked and without blockage. Water flow pressure to the unit is normal and sufficient. And the motor seems to start and stop as normal.

It took 7 days with 4 emails to get a respond with a troubleshooting tip (try to use the powerwasher direct plug-in without any extension or with any other equipment) which I did and with no mention of how I can get the unit repair under warranty that I specifically requested.

So I email them on Mar 16, and with 6 repeated emails on requesting warranty service with absolutely no respond up till today (Apr 8). That's 23 days without a single reply. And that is even I got so frustrated that I indicated I will complain publicly.

So don't tell me to contact you at cservice AT fna-group.com or support AT fna-group.com like I read elsewhere on the web because I already did 11 times totally.

Consider yourself at a total lost if you are like me.