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Goorden
April 7, 2011
I would never recommend this site for any Canadian to buy anything from there
I live in canada so i don't get the perks of free shipping even i spent over $200 worth product shopping but this website will charge you anywhere from $19.99- $30 for shipping but when they ship they do not tell that you will be getting dinged with extra duty charges.when the product arrive you have to pay over $20 minimum to release your stuff from UPS.
I bought a flat iron which as soon i got (after paying for 2 day shipping i got it after 6 days )i plugged it on it didn't worked so now i am stuck with the flat iron which is not working after going through all that trouble .i wanted them to refund me for teh product which is not working if i send them the product back so now i have to pay for the shipping again.what kind of company is this they don't care about their customer and their problems.They have only one receptionist on teh other side of the phone line .so you have to wait ages to get through.
Over all i would never recommend this site for any Canadian to buy anything from there.
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maleet
April 14, 2010
price match
My dad ordered a flat iron for me off their site. i read reviews on that page and people were happy... i get the iron quickly but its not the same pictured... but the name and specs are the same. figured i got a newer version... then i remember seeing it for 60 bucks less on overstock.com
i filled the form out and also mentioned their picture was not up to date and described what i got. think they care their pic is false? so... now i find out they will not price match. grrrr
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dawn1962
January 6, 2010
folica sells fake GHD flat irons/ no warranty through GHD
I researched a long time before finally shelling out 255.00 for a GHD flat iron. The one I wanted at Sephora was no longer available and since I didn't want a pale pink one I looked for another color, thus finding Folica who has posted on their website that they are a GHD approved online retailer. I also read the reviews, one saying they had no problem registering their iron through GHD who holds the two year warranty and guarantees it is an authentic iron.
The iron came yesterday after a lengthy wait. Its gorgeous purple and came with a bag, but I went to register it and low and behold, it is not a valid number. This had me in tears since I could have bought the pale pink one from Sephora for the same price and had the real thing.
I called Folica at six in the morning my time (they are on the east coast) was treated rudely and told different stories. One asked me why I didn't buy from Sephora and I told her because I wanted the purple one...no other reason, ...the price was the same, plus I would have gotten freebies. She hung up the phone on me. I called back to get another story from another rep...who said that Folica registers all of its flat irons with GHD and my warranty is with them which makes no sense at all...plus why was their a fake review on their website that said they had registered theirs then. They tried to give me a phone number to GHD and I said I have their number and will be calling them myself. Do they think I was born yesterday? They could have me calling another one of their numbers! I asked if their was a return slip in the package so I could send this back and was hung up on a second time. They also sent me two discount cards that were expired. What would you expect from a company whos owner is a crook?
I am making a complaint about them to the Better Business Bureau and suggest anyone else who has had this kind of treatment to do the same
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HimU85
December 10, 2009
Fraud
$125.90 unauthorized charge when I tried to return my DEFECTIVE Sedu hair straightener. Company tied up my money for days when they weren't authorized to charge me more than $9.95. Rude customer service agents and totally unhelpful customer service supervisor.I WOULD NEVER buy from Folica.com again! In my eyes when they charge you a full retail price to replace a defective product that is FRAUD! I did not get a resolution quickly and sat on hold for 4 separate calls due to their poorly trained customer service individuals. It was a otal NIGHTMARE! I tried to get my money back so I never had to deal with them again and the flat out refused to return my purchase price. FRAUD!!!
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vkj
June 18, 2009
Defective product
I ordered an Emjoi light caress corded epilator from folica.com. When i received the product it looked fine but when i opened it and plug it in to use it, it never worked. The product was defective so i returned the item paying 7$ for shipping/handling. They returned only 48$ out of 59. So technically i never get to use the product and went through the pain of ordering, waiting, returning and costed me 7+11=18$ for nothing !! Is it my fault that they send me a defective product??? They need to take responsibility for their action !
And one more thing when i did not give a good review to their service on their website they never actually uploaded my review. Apperently they keep an eye on reviews and upload only good reviews for other customers to see to increase their sale. Very cunning people. This website should be banned for its unethical means.
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Josie
December 28, 2008
Sells fake product
I purchased a GHD hair straightener. When I received I noticed something was off. After researching I found out my hair straightener was fake.
I spent 300$ for a fake that probably cost about 20$ to make.
AVOID AVOID AVOID FOLICA.COM !!!
I am in the process of getting a refund.
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September 10, 2008
Undelivered Item
I spent over twenty minutes on the phone getting transferred around about a very simple order that I placed online. I ordered a Sedu and the product arrived crushed. Folica told me they would send a new one out and would file a complaint with UPS. I never got a replacement and my card was charged. I called twice since then and sent one email. I am really getting sick and tired of this and I would like to get a call back from a manager that can remedy this situation. I am not pleased at all. I am surprised folica.com allows these sorts of problems to exist
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July 28, 2008
selling half way used products as new
I bought some beauty products from Folica.com and some of them were already half way used and other were busted open and spilled inside the shipping box. I tried to contact them to have them replace the products and they ignore my emails and never got back to me.
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June 13, 2008
Terrible customer service
Has had my return for 23 days, and is stating that they have not received it, in spite of my FedEx tracking number. After 4 phone calls and over 60 minutes, they acknowledge they have it, but will take another 4-6 business days to process a credit. I have also filed complaints with the BBB and the NJ Attorney General.
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May 28, 2008
Failure to Refund / Bad Customer Service
We ordered a straightner as a gift for Mothers Day and paid for 2 Day Air shipment - we did not receive it in the 2 days - in fact it took as long as it would have for regular shipping (long past Mothers Day). We got the wrong product - so I called and talked to 2 different Customer Service People - each one told us a different story about how their return policy works (each negative to what most companies handle this type of thing). They even went so far to tell me how UPS works - and I know for a fact how UPS delivers - their delivery days for 2 Day air, etc. Argumentative again! (See below).
We reordered the correct item - and was told that we would be refunded for the 2 day air shipping charge for the first item. This never happened!! Then when I called to check status of our new order - it hadn't even been finalized to ship! The lady in Customer Service verified that this was what happened and finalized my order and told me she was putting me in right then to ship my new order and also for a refund for the 2 day air shipment. Then we returned the wrong item.
I called today - May 28th to see if they had received it because I hadn't received a refund on our credit card. She said she didn't have record of receiving it - and it wasn’t until we found the tracking number that it showed they had received it on May 20th! She said she was going to put me in for a refund - but it could take 6-10 business days!! I told her - it's been 8 days (not business days - but close) and she informed me that she told me it would take this long to get a credit! I asked her - what is your process for handling returns!! They didn't even have it in their records that I had returned the item!!
She said that it takes their receiving department time because they get pallets of returns and they have to work throught them to find out who returns items, etc. I find it hard to believe - or maybe I don't considering how bad their customer service is - that they get that many items returned that in 8 days they hadn't recorded that my item had been returned!
If I hadn't called - and if I didn't have a tracking number - who knows how long it would take!
The customer Service person was argumentative - rude - and basically called me a liar because she said she told me it would take 6-10 business days to get a credit! I know for a fact she didn't tell me this - and when I told her that - she said - excuse me - I have it in my notes that I told you that! She was at this point 'yelling' at me - and basically calling me a liar because I told her at no point did she tell me it would take that long! Besides - on May 13th was the day I talked to her and that was the day she was putting me in for a credit for the 2 day shipping charge for the first item (the wrong item). Even if it takes 6-10 business days - I should have received that shipping credit by now!
I then said - well, it's been since the 20th that you received my returned item - you don't even show that it's been returned other then being able to track it via UPS!
I guess Folica relies on UPS's records to know whether or not they have received a return - or a call from a customer because they haven't received a refund! This is unacceptable in my opinion!
I then asked to talk to the owner. She wouldn't give me his name - or wouldn't transfer me to him - and she hung up on me!!! I couldn't believe this!
Not only are the people who take the orders not knowledgeable about their procedures for handling situations - they don't finalize orders to ship - but when they can't help you - they pass you off to customer service who aren't friendly - and YELL at their customers!!
Even though Folica's prices are good - I would NEVER order from them - and God help anyone who has to return something!!
BE SURE YOU HAVE YOUR TRACKING NUMBER - THEN BE SURE YOU CHECK WITH THEM WHEN YOU RETURN SOMETHING TO MAKE SURE YOU GET YOUR CREDIT!
I would rate this company very, very low! I would love a call from the owner to discuss the terrible service I received.
Buyer beware - and especially if you have to return something!!
Thank you!
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