Fonality service is absolutely terribile. We routinely have dropped calls, bad call quality, and other call issues. We have logged dozens of support requests but have had no resolution. Additionally, their call server goes down all the time. At least once a week, the fonality server on their end crashes and is unavailable for hours at a time. Every time we contact support, they say it is a "known issue" and that is it. Our phones are very important to our business and this is not a service anyone should use.

Recently, we have decided to cut our losses and chose a new phone provider. Over the last three months, we have logged over 100 calls to attempt to transfer the toll free numbers we run our business off of to the new provider. Fonality refuses to transfer these numbers, making any number of excuses. In our investigations, the new phone provider has let us know that fonality doesnt actually do any toll free service, but outsources it to another company. This other company has not been paid by fonality and will not release numbers. It seems as if they are going out of business and should not be used by anyone. Fonality is totally terrible and I hope no one ever uses them for any important phone service.