I came off a great weekend where a resort had introduced me to your coffees. I'd called in to place order but had to figure out what blends I'd been drinking. First rep answered my ?s then put me on hold. The next woman who picked up said, "____" had to step away from the phone, can I help you?" So I repeated what first rep had told me only to discover she'd given me wrong info (about blend that was served in the restaurant of the resort.) In addition, the second rep was unpleasant and I ended the call without placing an order. Customer, lost.