Fontile

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Category: Home & Garden

Contact Information
270 Terminal Avenue, Vancouver, British Columbia, Canada

Phone number: 604 683 9358
http://www.fontile.com/

Fontile Reviews

July 12, 2008

Poor workmanship

The staff at Fontile highly recommended a contractor who calls himself 'Jack of Tile' to install the tiles they sold me for my kitchen. The contractor neglected to inform me that there was a problem with the measurements around the dishwasher. There was not enough space to remove the dishwasher, install the tile and then put the dishwasher back on top of the tile, so he simply tiled around the dishwasher. A couple of years later when I tried to replace the dishwasher I was told that the old one could not be removed without breaking it into pieces and there is not enough room for a new one.

I know that Fontile is not responsible for fixing a problem caused by an independent contractor. What makes me angry is that when I complained to the owner he said 'He couldn't comment on this because so much time has passed'. In other words there doesn't seem to be any consequences for the tile setter and therefore I would expect that Fontile will continue to recommend him to others.

The tile setter was very experienced and also very expensive. It is not possible that this was a mistake. He was in a hurry to collect his money and go on to the next job. Dealing with the dishwasher problem would have obviously caused a delay.

It is very unfortunate that Gary Kershaw, the owner of Fontile continues to encourage his staff to recommend tile setters who are responsible for causing these kinds of problems!!

April 22, 2008

nice showroom, too bad they cannot deliver what they promised

In Jan 2008, I went to Fontile and picked out some tiles. First, the salesperson named Trish told me that these tiles were in stock. I could go there anytime and pick them up. A week later, I went to buy the tiles as my contractor was scheduled to install them the next day. Trish said she made a mistake, and the color I wanted was not in stock. I could order them from Italy, but it would take 8-12 weeks and cost $300 extra for shipping. I agreed to order the tile. Months went by. It was impossible to reach Trish. She never returned calls. It was also impossible to reach anyone in the office by phone. Messages were never returned. Finally, I talked to Anthony, who told me that the tile had been there for a few days already and could be picked up. My contractor went and picked up the tile. I gave Anthony my Visa number over the phone. When it arrived, I saw the tiles were the wrong color! They just shipped me the very same wrong color that they had in stock months ago! And they were going to charge me an extra $300 for that?? I send the tiles back. Anthony assured me my credit card had not been charged yet and it would not be. Stupidly, I took his word for it. I hadn’t looked at my credit card statements for a couple of months, and when I did I found they charged me anyway. I have since spoken to the owner, Gary Kershaw, and the charges have been reversed.
This place has a good selection, but it’s too frustrating to deal with them.

Fontile - Be honest to your customers! Fix your phones! Return customers'calls! Be more organized!!