to whom this may concern,
on december 21st, my mother and i went to food basics to return a coffee mate that she mistoke for a vanilla coffee mate, but we had just discovered the night before that the cashier did not give her the receipt and she was certain of this because the store was closing up and the cashier was in a hurry, she purchased items for 102 dollars . we went to the cashier that was there the other day (paula ) we asked her very nicely and calmly, she gave us lip service and started shouting at us, i told her to speak politely and then she glared endlessly at us, we asked her for the manager, so she turned her back to us and hid behind the column by her stand and spoke on the intercom while making suggestive hand gestures, we told her to speak when the manager comes and not to try to lie behind our backs, she ignored us . A short man came over who for sure wasnt a manager judging by his unifom, gloves and attitude, he stook his face up against my mother and asked her in a rude and loud manner "WHAT DO YOU NEED HONEY !" .my mother was astonished and told him to call her madam or mam as what hes calling her by is unethical and unprofessionl, he then started to tilt his head towards her and approaching her even closer, she turned around and asked paula for the real manager, i told him firmly "hey, look at me, talk to me" over and over again but he ignored me then finally turned as he was leaving when i asked him for his name and he put his chest out which up until he stopped seemed as if he was going to push me, he said "ITS HUGO, NOT TOO HARD TO REMEMBER RIGHT, ?!SHOW ME WHAT YOUR GONNA DO", i told him your going to lose your job thats what, he turned to his colleagues and laughed while he said "TALK TO THE KID MAN", he said this repeatadely, and i am 22 and graduating from architecture at u of t, i replied and said "we'll see whos the kid when your out on the street and cant support yourself or your family. Then came in a guy named boriz, he was extremely cold and saw the whole thing and calm, he said that he couldnt do much since the employees are unionized, he stood cold bloodely to listen to our side of the story as hugo stood 5 feet by laughing with a friend of his . he was going to return the item without the reciept but we had forgot it at home, he gave us a number to call and complain to but every day i called there was no answer and nobody replied to my voicemails, this caused my mother and myself much disturbance over the next week as we do not treat people with misrespect and therefore do not accept to be treated with such rudeness .i hope that action will take place, but i assure you that this is and will cause further damage to your reputation that is already going down hill .many other incidents such as employees being impatient and unhelpful in claiming to be a witness when a customer is rude has occured many times in the past but this time its gone too far.
regards,
farres yasser

Friday October 2.2009 
Was told that pop was on special. 
I and  my nephew went to your
Food Basics at 1277 York Mills Rd.my nefew put 16 case for me and ex-wife that lives in the neighborhood.The reason my nephew was there to help is because I am disabled .Walking 
into the store I noticed that customers were coming out of the store with greats amounts of cases of pop. Some as high as 6 to 8 cases. There was no sign where the pop was being held at. The tag stated that $6.99 crossed out in black marker, Underneath the price of there was a price of 3.97per case. The Price tag did not have 4 per limit. We brought the cart with the pop to the check out cashier. The cashier punched all 16 cases into the cashbox. As I was going to reach into my ponch to pay for the items which  came to about $63.52. Over the sunden with no warning this man came out of nowhere.yelling at me that there was a limit on the pop per costumers., and slaming the flyer on the cashiers counter. Then walked towards me and pushed his nose into my face and said that you cripple asshole think that you'es are speical. I in turn asked him if this was the manner he talks to his costumers. Then the cashier that was cashing me out looked at the man and said he did not know there was alimit on the pop per costumer and that he has cashed out more then 4 cases of pop to costumers that he served already, at the same time the cashier to the right of us also said that she did not know there was a limit and that she also has cashed out more then  4 cases to some costumers. Thats when I told that man  he was rude and unprofessional. He in  turn said that I should of read the flyer  in a very loud voice and very aggressive. You could hear apin drop, all the costumers and cashier's stop what they were doing and wittnesssed this man insault me in the aggressive manner he did. I in turn told him that I did not want any pop anymore, and that he should not treat and insault his costumers because his having a bad day. When I told him that I did not want the pop anymore, He replyed good by this time we both got in a big dispute exchanging words to each other. I was  standing where the costumers bag there food, he came at me with a closed fist and  then he stood in front of me treating to hit me and came right up to me and put his face and his nose right up to my nose and he was  pushing towards me, where my nose being  push into my face. I shoved him back from me with my left open hand cause I had a canein my right hand to help me to be able to stand and walk, and keep me from falling or loseing my balance.When I shoved him away from my face, he came back at me wih his fist up to strike me, I put my hands up to protect me from the attact that I thought was coming. That is when he grabbed my cane and was trying to take it from me and make me go off balance because of my disability. By this my nephew also started to help  me retrieve my cane before I fell to the ground, By this I asked if I could speak to the manager, He replyed I am the manager, now what, I then turned and asked him and the lady that was behind the bubble if I could get a complaint form so that I could file a complaint agaist this man for assaulting me fiscaly and verbaly. 
both him and the lady behind the bubble refused my request. Thats when he went into the bubble and said that he was calling the police. I said fine call them and at the same time I told him he had no right to touch me, and embarras me in front of all the costumers in the store cause they were all staring at me and my newfew 
and he did not have any right to approach me and fiscally touch me and push on me and treating to hit me in 3 different occasion. On the third occasion  when he threaten to hit me was after he just came out of the office (bubble) and told me to meet him outside, that he would be waiting for 
me. I went out side to wait for the police, and said to the man that if he was going to get into peoples faces, that he should at least brush his teeth or wash his mouth cause the order and smell was unbelievable. When I said that he started to approach me with his closed fist yelling at me and saying he was going to punch me on my face, and for a cripple I had a big mouth. The police asked if I would like to press any charges agaist him. I said no, not right now cause I was in to much pain at that moment and that I just wanted to get home to rest my back, cause my back was starting to sieze up. And that I would like to take the weekend to think about what actions that I would take once I speak to my legal advicer. Also that I might file a complaint with Food Basics, and hope they do the the right thing. If not I will look at other avenues. BBB- Human rights-crimal court-civil court. Please watch video Feed from, Friday October 2, 2009
Very close to 6 O'clock or a bit later. 16 cases $63.53 at 3.97each 18pk Also after the police adviced him that he was in the wrong and had no right to touch me what so ever. He told the officer to tell me that he was very sorry for what he did and that if I would like to go back into the store and finish my shopping, that I could do so. I told the officer that no I would not go back into that store. Cause why
would I spend money in a store that just treated me like an animal. So I was the one that told the officers that I just would like to get home and lay down and not spend my money and time at that store. The officers from the night that all this happen and came to the store on Oct 2, 2009. Also two weeks prior to today I went to the same store because they had the same deal and I was able to buy 16 cases of pop and was not told by
the cashier and anybody else that there was a limit on how many cases per person. I bought all 14 cases. Without out being harassed or told that I had a limit. I told the lady that called me on Oct 14, 09 She was the lady that was doing the followup after I send them a e-mail regarding what just happened at 1277 York Mills Rd on Oct 2, 2009. I even adviced for her to look at the video feed from two weeks prior to Oct 2, 2009. When I
bought 14 cases of pop with the same
special. The charge of assault to Mr Rachid Abou-hawach was filed on Oct
6, 2009 after the Police had seen the video feed from Oct 2, 2009. Police called me on the phone stating that the officer was calling  on Mr Abou-hawach behalf asking me not to processed with the charges cause that Mr Abou-hawach would lose his job. The officer asked if I still would like to press assault charge on Mr. Abou-hawach and I said to the officer yes please, that I would like Mr Abou-hawach to be charged. So the charge of assault was not pressed until the police officer saw the video feed from Oct 2, 2009. I asked the officer if there was enough to have him charged, the officer said yes from what he himself seen on the video there was enough to have him charged with assault. Even though the police refused to charge me with any offence, Mr Abou-hawach went out of his way to see a JP and have me charged with assault. On Jan 7, 2010 I went to 1000 Finch and Mr Abou-hawach did not even showed up at court and the charges were dismissed on the grounds there was no evidence of any crime in my part. Mr Abou-hawach was malicous in pressing charges agaist me cause even the police stated no crime was committed by me what's so ever.
Mr Rachid Abou^Hawach was fined $500.00
and the condition that he would not try to
make contact with me for 12 months and
to keep the peace.