Yesterday (18/03/10) i visited Big Bazar pune and purchased some food products along with some cosmetics. We payed the bill and after coming home when i cross checked the price with each components i found a huge difference in one product.

Actual rate of 500g green peace (Wattana Green) was 16 Rs and they have billed it 449 Rs... The difference is 433 Rs... Then i went back and when talked with customer support and got my money refunded. The customer support guy behaved like he was waiting for the customers with this complaint. He spoke very politely and said so many sorry and all...

After returning from there i realized the fact. They might have purposefully put a huge price and the customer who cross checks the bill and comes with complaint will be refunded.

They also know that 70% of the customers doesnt cross check the bill especially when they are doing monthly purchase. There will more 50 items and who will try for a cross check. What i feel personally is they are doing it regularly and cheating the customers...

Now onwards i will never buy from Big Bazars or malls and even if i have to i will cross check the bills...