On Saturday April 23rd, 2011 at 245pm, I contacted Kids Footlocker to inquire about some all white shellhead addidas. Which I was informed they did have and requested to hold 2pairs for me giving my first and last name. I arrived at the store at approximately 745pm, was greeted by one of the saleassociates stating if she could help me. I informed her about the 2pairs of shoes being held for me, assumming she had know knowledge of such. She turned to the manager Veranda and asked the whereabouts of the shoes on hold. The manager Veranda stated "if you did not come within 20 minutes of your call the shoes was no longer on hold and we don't hold merchandise". I said to her I was not informed that over the telephone and when did this start because I've never heard of that rule; By the way it's a holiday weekend there was noway I could get here in 20 minutes not even by breaking the law. The associate went into the back to check their inventory for the shoes and of course they were sold out! That was my reason for calling to have them placed on hold. I have three sons and my oldest is 20 yrs old and was never giving a 20 grace period to pick up merchandise that was placed on hold. I was always informed that I had 24 hours to pickup merchandise and if not it will be put back and sold. It's about 755pm after all is said and done I have less than 1 hour to find shoes. Remember it's a holiday so everywhere I went noone had a size 2 in the shoe or any white on white shoes in that size.
So my twin nephews was without their shoes for the holiday due to this rule that was made up by Veranda the manager who works both Foot Locker and Kids Foot Locker. The manager that normally works in Kids Foot Locker Adrianne very professional and respectful. Veranda Needs to learn how to be professional and retain some people skills. I left messages with the president of Foot Locker about this matter and also would like a return phone call addressing this issue. Awaiting a response from someone who is of some authority about this issue

Purchased shoes with Spenco since the salesperson mentioned the unconditional guarantee as long as I kept the box. Returned today with the box in hand well within the year. The top layer of the inserts were falling apart. Nonetheless, the salesperson refused an exchange because his system does not go beyond 30 days. The barcodes were clearly visible and the same as the new ones they offer, so much for the unconditional guarantee and chalk one up for the sales tactic. I won't support a company that doesn't abide by their own promises.

They may be nice when you want to purchase an item but buyer beware. I have had now 3 incidents with the Horton Plaza Location in San Diego Ca. I have been trying to make a return and the first time I didn't have my receipt and wanted a store credit and was told they don't have them and that I would need to hang onto the items and exchange them when I am ready. Anyways Brian the store manager..I don't know how the hell that could have happened was extremely rude. He appeared to have a personal problem with my husband and I. I have never been treated so inhumanly in my life.

Never, ever buy anything from Footlocker.com. The website is not secure. Had $400 of additional charges from various companies I have never heard of taken out of my checking account. Wrote to footlocker & never received a response to my complaint. Footlocker has lost all future sales from me and every person I can tell.

Bought 3 pairs of Nike shoes for my kids' Christmas and as it turns out, 2 of the 3 didn't fit well. So I took them back with receipt in hand only to be told they could not exchange them because there was a little "crease" on the top from where they tried the shoes on! I wasn't going to stand for that so I demanded to speak to the manager. After arguing with him for what seemed to be an eternity, they finally let me exchange them. Lots of wasted time and energy for nothing!