I purchased a pair of house slippers from FootSmart and within two weeks of wearing them in the house, I noticed that on one shoe the upper portion of the shoe was separating from the sole. I contacted the company and requested a like-exchange for the defective slippers. I was told that since the shoes were worn, they could not be returned or exchanged. I explained that I wouldn't have known that the there was an insufficient amount of glue on the shoe if I hadn't worn it. The Customer Service Representative was entrenched and would not budge. I requested that a supervisor contact me and was told that one would within two business days. Two weeks passed and no one contacted me from FootSmart. I called again and was told that I could return the slippers, but if they were "Not in the original unworn condition" they would not be exchanged or accepted for a return. I returned the pair of slippers with a letter explaining the situation and a photo of the defective shoe (see attached photo). The slippers were returned to me because they were not in the original unworn condition. It would appear that FootSmart does not stand behind their products and will conveniently use any excuse not to exchange defective items.

I would strongly advise not purchasing anything from Footsmart!

I purchased a small inexpensive item (heel cups) from footsmart and received it on April 30th. It was not the right size and had to return it on May 1st for an exchange. I had to pay $6.99 extra for the exchange service. I called footsmart to find out the status of my order. They said it is due to arrive at their warehouse on May 19th. This is unbelievable!

A small envelope can not be delivered in 18 days within the United states!