Not long ago I switched from Autofair Ford to Grappone Ford because I had many issues with Autofair.

The second time I took my Escape to Grappone was to have my inspection, 85, 000 mile check up, and oil change done.

When I was dropping it off I asked Seth (service) if checking the brake fluid was part of the multi-point inspection and he told me yes. I told him they must not have checked it when I brought it in the first time since my brake light came on the next day and it took a full bottle to top it off. He argued with me about how the light would have been on and how would I know about such things. I told him again the light did come one which is how I knew I was low and told him again that it took a full bottle to top off the fluid.

I left the SUV there so they could take care of everything. Seth called me a couple of hours later to tell me that my SUV needed front brake pads and rotors before it would pass inspection. Seth said he stood there and watched them put a screw driver under the pads and they were all cracked and peeling. He said they were so bad they were about to fly off my vehicle and I would end up in an accident because I would have no brakes. I told him that was impossible since I replaced my front brake pads and rotors in November of 2008 (a little over a year ago).

Seth told me Autofair must have lied to me and never changed them, but I knew they did because I was there when they did it and saw both the old and new pads/rotors. He said it would cost $550+ to change them so it would pass inspection. I told him not to touch them that I would take care of it. Seth told me that if we took it somewhere else for repairs I would have to pay again to have it re-inspected by them.

On Saturday we purchased new rotors and brake pads, but when we removed the tires to change everything there was nothing at all wrong with them.

We called DOT to see what our options were and were told to take it somewhere else for inspection then give them all the paperwork.

Well, we took it to another garage and watched as they took the tires off and inspected the brakes/rotors. I had to spend another $40 to take it to the other garage, but my SUV passed without an issue.

I will now send the pictures of the brakes/rotors along with the paperwork from Grappone and the 2nd garage to DOT.

I may be a woman, but I am not stupid. I hate to think how many other people they have done this too and gotten away with it.