My wife and I went to look for a used F250. We looked at and test drove a truck we liked. We decided to see what financing they offered (we have a 749 credit score). Their web site said they had a 4.9, but that was never mentioned or offered.
Russel our salesman, was very rude and disrespectful. He often shook his head and rolled his eyes when we did not answer his questions the way he wanted us to, such as "If we can put this deal together, would you be willing to buy the truck tonight?" and we answered "maybe". Russel asked the same question three times and we kept saying "maybe". He signed and left the room in a huff. Like I said he was rude.

When we spoke with Shaun in finance, we asked about the needed corrections to a few problems with the truck. Shaun very nearly insisted we buy the truck without any assurance that the items would be fixed (most of which were small dollar items) He wanted us to sign, then find out the next day if they would fix the items. Finally he agreed to make a call to someone who could make a decision. All of the paperwork was printed on a printer which produced a very poor copy and very hard to read. When I mentioned he needed a new printer, he said, that it printed just the way he wanted it to print, WHAT? You want it to print so I can't read it?

Next, after we were almost done, they surprised me with a extra charge for some kind of "special coating" for $695. It was already applied and the cost was added to the cost of the truck as an extra. So we had agreed on a price and now I am stuck with an extra I did not want.

I got one key, just one. If I want another key, I will have to buy a 100 dollar key from them.

Lastly, and most importantly, When I inspected the truck, it had an alarm on it. After I signed the paperwork, the alarm was gone. They removed the alarm and I am left with two little holes in the dash. I agreed to buy a truck which clearly had an alarm on it, I received a truck without an alarm. Nobody said they were removing the alarm at any time. When I tried to find out what was going on 4 phone calles and no messages returned, no return calls, nothing. I went to the dealer today and they claim there was not an alarm. I SAW the alarm with my own eyes and I have had an alarm company confirm that there was an alarm.

They are unethical, rude, and untruthful. Do your homework before you shop there and satay away from Russel.