Good day Sir.
I've got a Ford Fiesta, bought it new, 2008 Model- 5door.
+- 83500 km on the clock, took it for its service on 69, 000 km and again on 83, 000. On 69, 000 they replace my brake pads, apparently also skimmed my discs, did not tell me about it. The brake pads was not good, it was screetching all the time, ever since they replace it, I took it back now for 3 times, still not right. Phoned Ford in Johannesburg, they told me the dealer should have in the first place, replaced it and send it back to them. Told the dealer, again they only "cleaned the discs and pads" got it back, still the same. It is going back now for the 4th time, now they will replace it, but apparently they have skimmed the brake discs again in between the "cleaning process" as they called it, s0 that means the discs was now skimmed 2X for the same set of brake pads, that done only 13000 km. Now they will replace the brake pads but I have to buy new discs as it is now too thin to put on the new pads. That will now cost me R700+ because I have to buy the new discs, which they dammaged. I have paid for the first set of brake pads R900+. Also the central door locking assembly needs to be replaced, that is what they told me, when the body is hot from the sun, the door locks, when it cooled down, it wont lock. This same dealer now want to replace the assy, although they dont know what excatly is wrong with it. that will cost me R2600+, without labour. This car is still fairly new, is this normal for something like the assy to just get undone like that.!!?? Please advise urgently!!
Unfortunately I have to take my car to a ford dealer because of the freaken guarantees!! I had my car with them 3 times for a service, that was 3times too many!! I will also place a article in our newspaper called "The Beeld"
Kind regards
Alta de Villiers