I purchased a 2011 Escape, in May 2011, I have bumper to bumper warranty with an additional extended warranty that I purchased. I had an issue with the air conditioner condenser, they told me a rock hit it and it had to be replaced, however it was physical damage they say, so it is not covered. So after 2 car payments they want me to replace the part which is over 700.00, obviosly there is a design problem here, every other ford that I have looked at has some type of protection in the front end of the vehicles so this doesn't happen. I have owned and been driving for over 35 years, And I have never heard of anything like this before, Unfortunately I work for ford...I will not be buying another...bad service...Very dissatisfied

I purchased a new 2010 Ford Super Duty with a 6.4 litre Diesel engine in june 2010 from koons ford of annapolis Maryland. The diesel engines in these trucks billow white smoke randomly 3 to 5 times a day and it lasts anywhere from a few minutes to 40 minutes being the longest i have experienced. The truck has been back to Koons ford 3 times now and every time they say its a normal function of the vehicle due to the emissions system. Well Koons Ford finally had a field service engineer look at my truck and they did a power control update that was a recall but this did not fix the problem, They also discovered that the oil level was 8 to 10 quarts overfull and diluted with diesel fuel and said this may cause white smoke issues. So Koons Ford changed the oil and told me to bring the truck back in 2 weeks so they could check the oil to make sure there wasn' t a problem, I took the truck back in 15 days and the oil was overfull again so Koons Ford said they wanted the truck for 5 to 7 days to diagnose this problem. Well Koons Ford did pressure testing on the fuel system and a die test to locate the leak but couldn't find a problem so they just put the truck back together and gave it back to me in the same condition. I even had a oil analyssis done on the 15 day old oil and the test came back at 6% fuel dilusion and the lab stated this was at problem level. So now Ford Motor Company and Koons Ford still says nothing is wrong with truck and if something happens to the engine this is what i have a warranty for. Are you kidding me you cant even fix the problem im living with. I even have other motorists behind me pulling up beside me flipping me off and I was even stopped at the bay bridge by the MTA Police for this problem. FYI Ford Motor Company has class action law suits against them for these engines and Ford Motor Company even has a law suit against International Navistar that makes the engine for them citing that these engines have unprecedented problems and seriously diminish the resale of the vehicle.

I brought my '07 E-350 in for repairs on 12/20/10 and was told that I needed my EGR valve replaced, so I authorized the repair. I picked the van up and drove 10 miles down the road and had the same problems that I brought it in for (lack of power and rough idle), I was then told that I needed an EBP sensor and a Back Pressure Tube, so I once again authorized the repair, and once again I drove 10 miles down the road and still had the same problems. I had to be 400 miles away in Arkansas the next day, so the dealership told me to take it to a dealership in Arkansas and let them know the diagnoses. The dealership in Arkansas said that it would be at least 4 hrs. labor (at $99.00 an hr.) to diagnose the problem, so I took it to a mechanic friend of mine and he diagnosed it as a clogged converter, problem solved. Hillcrest Ford refuses to reimburse me the $1, 014.15 that it charged me for the misdiagnoses and Ford Customer Services (what a joke!) refuses to help.

I own a Ford 2006 F-350 6.0 L Powerstroke at 9K miles the truck started having problems. First the starter went down and Paducah Ford gave me problems about repairing the truck in a timely manner. At approx. 50K miles a set of head gaskets, egr cooler, oil cooler and 2 injectors. A year later the truck had a second set of head gaskets, (4) injectors and gen module replaced and within 10K miles injectors down again but this time it broke a pistol and had to have the 3rd set of head gaskets. Now the truck is down again with injector problems and oil in the coolant and looking like a cracked head or blown head gaskets AGAIN!
I have contacted Ford many times and asked for a regional to look at the truck and they say it is over a 100K miles "You own the truck". The problems were documented prior to the warranty and Ford doctored the vehicle till it was out of warranty.
We have owned (10) Ford F Series trucks in the past 15 years which is over $350.00 K and you have lost a customer, your service is deplorable.

I have an 06 King Ranch Expedition. In June of this year I had it serviced at a local Ford Dealership, after almost $500.00 worth of work it still wasn't fixed. It need a heater hose. There is not one heater hose avaliable in the entire US. Evem with Ford working on trying to find one, still after all these months they say, sorry no can do.