I cannot believe what I am reading. All the complaints and no result. What is Ford Motor thinking. Buy American-made for what, time on the computer complaining. Ford Motor best wake up because there is no more buy outs.

2002 FORD EXCURSION ELECTRICAL PROBLEMS:

On Monday, June 8, 2009 I stopped by my local FORD dealership to find a solution to yet another electrical problem. The front windshield wipers would NOT turn OFF, return to the rest position or stop, no intermittent functions available, and they would not turn OFF even when the ignition was turned off. The fuse had to be removed to stop the wiper motor operation. The dealership said that the wiper motor was bad and needed to be replaced.

Upon leaving the dealership I noticed the left mirror turn signal, front left signal, and dash signal indicator were inoperative. While driving the vehicle the smell of wires burning was noticed with a small plume of smoke viewed coming up from the upper LEFT side of the steering column shroud (not the steering wheel). The battery was immediately disconnected.

Upon inspection NO fuses were blown. All fuses checked out good.

Both front turn signal bulbs were replaced, yet the left turn signal(s) would not operate.

Upon closer inspection of the steering column area NO wires were found burned, damaged, or frayed. However, a turn signal wire harness was found unplugged. It was snapped back into place and the signals were operative again. ALL electrical components appear operative with the following exception.

While in PARK, w/ignition key on, while checking light functions, the back-up sensor alarm went on (beeping) momentarily (twice). After several repeated attempts the incident did NOT re-occur.

1). Alternator and battery replaced at 42, 769 miles, the drivers seat motor was found inoperative after servicing appointment at time of pick up and was replaced.

2). Speed control deactivation switch replaced at 48, 584 miles, recall item.
3). Driver’s door window switch replaced at 58, 504 miles.

4).Keyless entry system replaced at 59, 952 miles, a module caught fire during servicing and was replaced.
5). Front wiper motor replaced on 06/10/2009 by customers mechanic.

6). Vehicles on its third battery.

As a US postal worker, I believed in the idea of "Buy American." Then I bought a Ford Focus. In under two years and less than 24, 000 miles the Focus died on a tollway going to Houston Airport. It took two hours to get someone to assist me, but I did get it to run, although badly. I took it to the closest Ford dealership, which was Lone Star Ford in North Houston. They told me I had a lower engine knock, and I should go to Tommy Vaughn Ford (since I had purchased the vehicle from them, ) and have it repaired by them. By the time I got there the oil cap was off and the interior of the engine compartment was covered in oil. Tommy Vaughn Ford told me the damage was Lone Star's fault because they must not have put the oil cap back properly. (this was excuse # 1) Believe it or not, they told me I should have it towed back to the other dealership. I refused. I insisted that they fix it under the warranty, and they said they would check with management. I rented a car from them to be able to go to work and got no help for the next two weeks and paid full price for the rental for those two weeks. They still told me this was Lone star Ford's problem, and I should take the car there. After picking up a few of my belongings from the car I left it there and called my lawyer. My lawyer wrote to them telling them the problem needed to be solved. They wrote a letter back saying my car had been damaged earlier, and that was the reason for the engine knock. (excuse # 2) I had dented the oil pan a year before when I hit a piece of concrete on the interstate. Tommy Vaughn Ford had my car examined by my insurance adjuster and then fixed it. They assured me that the work was of top-quality, and the warranty would still be in effect.

I did not know what else to do so I left the car there in the hopes that they would repair it. I was told that if I took possession of it I would have no way to prove how much damage had been done. At this time I bought a new car. I'm sure you wouldn't be surprised to learn it was a Honda. When next contacted Tommy Vaughn Ford said the reason they were not honoring the warranty was because I had missed an oil change. (excuse # 3) They had been doing all of the oil changes for free so the only one not by them was when I had to flee Hurricane Rita and I went to visit my brother in Arkansas. I had the oil changed there just to be on the safe side. I did not save the paperwork, because I did not think I would need it. Sometime later I was contacted by the bank I had financed the car from. They said Tommy Vaughn Ford told them I had abandoned the car and I owed $4000 in storage. My bank, Capital One said they had paid the $4000 and authorized a local auction company to sell my car. Throughout this period I had paid every note payment on time and kept insurance on the car for that same period of time.

I lost the belongings that I left in the car to the auto auction and they ran up a bill of $82 by using my state toll pass, which was attached to the windshield. Most recently, a bill collector for Capital One sent me a letter offering to discount the $6, 000 they said I owed Capital One down to $2500. They have since damaged my credit and I still refuse to pay.

The Honda Civic is running like a top. I have not missed a payment, but I also have not paid Capital One for their charges. Our American car companies wonder why taxpayers balk at paying them a bailout when they give service like this!

Re: Daughter’s car broken into @ High School, key stolen, have one key left

I must pay $200.00 to Ford for key to my vehicle yet any thief can get one. Our Ford Dealer closed in 20009 in So Tahoe. Last year our Ford Dealer made me a key for $12 and now all Ford Dealers in Nevada want $200.00 for a key. I called Ford in Dearborn Michigan and they deleted my key code from their computer since it is a 1999 and every ten years they delete them. This needs to be against the law. My brother would have made me a key for $5 but I have no code.
Here's my thought. When an automobile is purchased the dealer MUST give the purchaser the code to their keys. Withholding this information violates implied warranty that the $30, 40, 50 thousand dollar item a consumer purchases can no longer be used, when there's only one key left. This information cannot be true otherwise I would have never gotten a key from the Ford Dealer in town for $12. Now, apparently, I need two keys to program one key and my other key was stolen. This complaint is also being posted online for 10, 000 other people to view it. Apparently there is a lawsuit right now being formed online against all car companies that do this.
Please include my name and email in the lawsuit with the Federal Trade Commission. This is in violation of any warranty a consumer should have when they purchase this rather expensive item to find out that there is a huge market preying upon innocent people just so they can continue to drive their car.
I am a single mom working and struggling as my spouse is dying from lymphoma. I have a daughter in college and another one in High School. That’s who you’re preying on. I will never purchase a Ford again, even after 30 years of buying them.

Veronica Bruce, RN
3313 West River Park Drive
South Lake Tahoe, CA 96150-5192
[email protected]


cc: Ford Headquarters
16800
Executive Plaza Drive
P.O. Box 6248
Dearborn Michigan 48126

i bought my car in july of 07 the other day i was driving down the road and my thermostat i guess froze up and caused the housing to blow the thermostat costs maybe 20 bucks but i paid 300 dollars for rerpairs to get the housing replaced