I purchased our 2007 Ford F-150 4x4 new and immediately complained to the dealer about not being able to read one gauge during daylight because of the color arrangement; and about there not being an insert drawer for the center console like on our other Ford F-150's. There was a third issue involving the brake/gas pedal but someone made an illegal adjustment and corrected the design flaw. The dealer claimed all three were Ford issues (not dealer issues) and I believe he was correct. Several calls to the so called Ford Customer Care line along with e-mails did not obtain a response. Their Customer Care line is a joke. I was being ignored by Ford on these issue and over a year later still am. I finally contacted a regional manager who passed the complaint to Ford HQ although it was not in his area. Eventually a couple of "Engineers" met me at the local dealership to look at my truck. However, they were not prepared because they did not have another truck to compare it to, or so they said. They were also doubtful this was our 6th new F-150 because they could not find the other purchases in their computer. The local service manager easily took care of that for them. I have never heard back from them or Ford about my complaints and even sent more correspondence including letters to the President, etc. So the bottom line Ford is you have lost me and my family as long-term loyal customers because you blew me off and would not correct two very easily to fix problems. In addition to my new 4x4 every three years, the daughter will go with a different brand van, the son-in law with a different brand pick up because he is also less than happy about your "Customer Care, ", and the step-son with something other than a Ford SUV. Hopefully, lots of people who read this complaint will shop else where as well.

I have a 2004 Ford Explorer with right at 43, 000 miles... it is a 4x4 Eddie Bauer edition, at 40, 000 miles almost to a T the transmission started shifting really hard between 2nd and 3rd gear and the rear end started to make a howling/whorling noise around 50+ mph, I took into Ford dealership for service and inspection and found that I would need to spend almost $800 for the transmission shifting solenoid to be replaced and $1250 more to have the rear gear and bearings replaced in the rear end. I went ahead and bit the bullet and had the transmission fixed... almost $900 later that has been fixed but the rear end is still loud. I asked service manager of garage if any assistance could be provided from Ford since the vehicle is just outside of the warranty period, we are talking 4, 000 miles when the noise started and now about 7, 000 miles over. Anyway he gave me a phone number for Ford's customer service I called 800-392-3673 and gave them my complaint and they said to call my local dealership in a few days and I did and the dealership told me that Ford stated warranty was out and I would have to pay out of pocket for the entire rear end repair.

Again the vehicle just had $900 spent on the transmission shifting issue and now needs another $1250 spent on the rear end and we are talking about a vehicle that only has 43, 000 miles!!!

Ford's customer service is horrible, they vehicles are made to break just outside of the warranty period and it clearly shows... The real icing on the cake the local Ford garage tells me last year when they were working on lots of 2004 Ford Explorers under warranty they were repairing 5 to 6 of these a DAY! CLEARLY! Ford knows these rear ends are defective if a small town garage like mine was repairing 5 to 6 of these a day!

Don't buy Ford, I sure know I won't... I even had a new 09 F150 on order and I was going to trade in my 04 F150 that I bought new as well... Ford has lost this long time customer!

After I bought my Ford Mondeo 2 months ago it stopped me in the middle of the road 3 times.

The first time I took it, I just did not know what's wrong with it, so I kept it there for two days after that they told me that it's a bad battery and we changed it (as the car is under warranty).

After 19 KM the car just stopped again closing 2 lanes in a highway (Shaikh Zaid Road, Dubai, UAE) again I had to pull my car to the service again but this time they kept it for 3 days after that they told me that they have replaced the "Charging System" so I took my car but after "1WEEK" I gave it back to them for the same problem.

I have owned my second Ford Taurus wagon for the past 6 years. Prior to retirement, I had a job that required a great deal of travel. Additionally, my husband has been disabled and in need of a wheelchair for the past 10 years. One of the reasons I loved my Tauruses (and my Mercury Sable wagon before these) was that it was easy for me to get the wheelchair in and out of the car. The height was good for me to manage and the amount of space in the rear of the wagon was perfect for being able to lay the chair down in the back.

I have begun to look for a new car and have found out that you have discontinued the Taurus wagon design. I have looked at the alternatives Ford has to offer and have found nothing that can compare with my Taurus wagon as far as ease in getting the wheelchair in and out. All of the newer vehicles are higher off the ground in the back so I must lift the chair higher in order to get it in and the back rear of the car is too "short" to be able to lay the chair down without folding down the back passenger seats.

What a shame. After all of these years I will need to look elsewhere to try and find the car that I NEED in order to care for my husband and transport him to appointments and any other functions we must attend. All the dealers try to sell me other Fords but they do not understand the importance of the dimensions of the Taurus wagon to me. Even my mechanic has tried to find me a comparable vehicle but has been unable to do so.

I would like to say that one of the things that Ford and other automobile manufacturers have done is underestimate the need for station wagons in this world. We do not need so many vans and SUV's or any other of the crappy, high off the ground, short bodied, gas guzzling vehicles that are being designed today.

A sedan will not meet my needs because I am unable to lift the heavy wheelchair up to the opening of the trunk and then out of it. I have my own disabilities as well.

I guess I will no longer be a customer of Ford unless they go back to designing station wagons.

I was holding the tail gate of our F150 open for my husband to take out a tire. Our camper was hitched to the truck so the tailgate could not open fully. I had one hand on the tail-gate and one on the hitch so they wouldn't bump each other. The tailgate was open approx. 3/4th way. I moved it up slightly to about 1/2 when the bottom of the tailgate swung totally loose of the truck except for the cord and fell on my leg. This was the whole weight of the tailgate hitting my leg. Obviously I had to go to the drs office for x-rays. Nothing was broken but had a very large hematoma which took weeks to heal and still have a scar months later. We took the truck to a dealer and they said everything was fine, but that is very hard for me to believe.