This is a passenger van, that can make many stop and idle for short or long periods of time.

The air condition will not cool at idle. I took the van to the Ford dealership, they checked the van and said there was no problem.

I returned to the dealership again with the same problem. This time they checked with the manufacturer.

The Ford manufacturer advised the dealer that this is a "characteristic" of the van.

I sent the info to Ford to their web site and have not received a response.

I have and still own other Ford vehicles and none have this problem.

Ford, this is not a characteristic, this is a defect.

Why is there no recall, or service report for this?

I purchased the above listed Van new and after 2 years 3 months it began ticking when first started. As the weather began to get colder the ticking noise became louder, lasted for a longer period of time (up to 5 minutes) and seemed to spread throughout the engine. I brought the Van to a Dealer and when leaving it for the night and starting it in the morning the dealer agreed that he heard the noise stating it was probably "Piston Slap". He then stated he ran a diagnostic with no problems found. In the report he states "all these engines are noisy". I now have until June of 2008 until my Warranty runs out. I only have 20,000 miles, so my concern is not exceeding the 36,000 mile warranty without repair. The noise cannot be normal. I have a video that I will send ounce I determine your e-mail address. I spoke with Lawyers who want to act in my behalf. I would like to keep the Van but need assurance for repair or replacement.

Dear Sir,

Till few months before we were the proud owners of a FORD IKON FLAIR CAR-- Aniversary Edition. (Registration Number- KL-07-BE-2448, Chasis No.- MAJAXXMRTA6BA3667, Engine No. 6BA3667) Purchased through M/s Kairali Ford, Ernakulam in November 2006. We may be failing in our duty if we do not bring to notice the experienceswe met with some of your dealers as we feel that for a world renowned Car manufacturer like FORD, the credibility of which is at very high esteem, the input on customer satisfaction on the after sales service are very important
The car met with an accident on 6-8-2007 at Bangalore, the car was entrusted for repairs to m/s cauvery ford, Kanakpura Road, Bangalore. the intial estimate for the repair was Rs 253151-/- The car was repaired and a total amount of 207758 was charged out of which Rs 138588 was directly paid by the insurance company viz- Bajaj Allianz General Insurance Company Limited and the balance amount of Rs 69170 was paid by us. The car was taken possession bu us on 3/11/2007 from M/s Cauvery Ford, Bangalore.
While driving the car on 6/11/2007 the head light of the car went off, as many fuses blew off. The car was taken to M/s Metro Ford, Bangalore, which is the nearest dealer to our residence. M/s Metro ford repaired the electrical defects and charged us an amount of Rs 500. According to Metro Ford certain additional wires were tied on the fuses- which was clearly accepted by the executive of Cauvery Ford. (recorded conversation is there on my mobile). Cauvery Ford also accepted the fact that they had tied the wires on fuses as they dint have stock of fuses of needed capacity.- How can a company like ford not check the vechicle before inspection and how can they do such an act if they dont have stock of the concerned material. For me its not Cauvery Ford- But its Ford Motor Company.

Well Later while driving the car on 12/11/2007, the gear box of the car became defective in the middle of the road. With great difficulty the car was taken back to M/s Metro Ford. M/s Cauvery Ford who have supposed to have replaced the damage parts of the car and charged an amount of 207758 for the repair was totally indifferent on taking up the matter with them through telephone. They were quite rude in the conversation. After the accident the gear box was changed according to the bill given by Cauvery Ford. Then how can such a mishap happen to a new gear box.

Well fortunately M/s Metro ford was very much understanding and repaired the car. They have not charged us anything on the car as the car was under warranty. The car at present is working satisfactorily and we express our thanks to M/s Metro ford. Apart from the indifferent attitude shown by M/s Cauvery ford, the sudden failure of the gear box which was supposed to be replaced, give us certain amount of uncomfortable feeling.

I was seriously put in to lot of mental and physical strain due to the unruly behaiviour of Cauvery Ford, which is for me FORD Motor Company. (It will really affect the brand of FORD)
Well this mail is for your kind information and appropriate action if any should be done in this matter.
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Thanks and Regards


Dinesh George,
Ulsoor, Bangalore
9945155440

I took the buyout after 15 years at Ford Motor Company. The management and HR department has been handling the layoffs and buyouts in the worst manner possible. So very cold, Ford has no concern for their workers. For the last year that I worked at Ford, they kept on saying, "Work Smarter, not harder" and other demeaning slogans. Working in Materials Engineering, we were under constant pressure from all groups to approve shoddy materials rather than push for better, more expensive materials. Doesn't long-term quality equate to long-term buyer loyalty?