In Tennessee we were recently struck by tornadoes. To comp people for their losses ford sent out cards where you were supposed to call and they would extend your payments. This is a comment I wrote for something similar for an article for them doing the same thing for an Iowa tornado. This is how they treat their customers and I am currently outraged. Anyways, this is my comment as follows.

Yeah right... if it's like it was for us in Tennessee they say they are going to be offering a one or two month extension and they do it by sending a card out but they make you feel like scum when you call to take them up on the offer. They will tell you that your Zip Code is not in the effected area (mine is 37323, I live off Dalton Pike in South Eastern Bradley County). There were people that died within sight of my house and they say, "well your not in the affected area." When I said, "Oh really, well look on Youtube at the Tornado off Dalton Pk and tell me if that giant funnel cloud is classified as something other because it looks like a war Zone here." They go on to tell me they "DID NOT" send me a card saying they wouldn't extend my payment even though I was willing to overnight it to them or at the very least email them a picture.

Ford, I would rather you just tell me to suck it up, man up, go dig through the rubble and find what valuables (jewelry, guns, etc) you can. Then sell them for whatever you can to get the car payment because they only say things like this for the initial Public Relations "pat on the back." THEY DIDN'T REALLY THINK THEY WERE GOING TO HAVE TO GIVE EXTENSIONS TO TORNADO VICTIMS BECAUSE THE ONLY PEOPLE IN FORDS ZIP CODES ARE IN THEIR HEADS.

Yes they will finally give you a ONE MONTH extension after they treated you like garbage for twenty nine minutes by telling you you were not in the effected area, they didn't really send you a card saying they would, and then telling you oh I am not saying your lying. (YES, MORON, THAT EXACTLY WHAT YOU DOING) but we had to call in Supervisor to do it because "YOU DON"T REALLY QUALIFY". Then WHY, OH WHY DID YOU SEND ME A CARD. THANK YOU FORD, THANK YOU SO VERY MUCH, I REALLY NEEDED YOU TO MAKE ME FEEL LIKE CRAP. YOU DID A GREAT JOB!!!

My Mustang was repossessed from the parking lot at my work roughly 10pm last Wednesday. I called Ford Credit first thing Thursday morning to find out what I needed to pay to get my car back and was told then that the repossession wasn't updated in their system and I needed to call back the next morning because it took 24 to 48 hours for them to get all the information they needed. So, the following morning I called again, and was told again that they didnt have their system updated and because of the Christmas holiday I would have to wait until the following Tuesday to call back. Here it is nearly a week later and I still know nothing. I was told they need to do some reasearch to find out what I need to pay. Hello, did I not finance with your institution??? and they would try to call me back by 5pm. I work nights and beings I have no car right now I have to leave over an hour early to get there on time. I missed seeing my family for Christmas and now have pneumonia from walking to work in the cold and still I am told after all this time that they dont have their system updated. They could however tell me that they are going to sell my car on the 5th of January if I dont pay them... but they still wont give me an amount to pay so that I can go get my car back. These people really need to get their program together. It shouldnt take a week to get a reposessed vehicle back when the owner is trying to give you the money!!! If in the future I do buy another vehicle I will not finance with Ford Credit. The people there are rude and condescending aside from being disorganized

I am a single mother having a hard time keeping up with my payments. I know I cut it close each month but I make sure I get the payment posted before it falls 30 days past due to try and help my credit. I made a payment on a Saturday; I first went online and it stated it may take up to 2 business days for the payment to post to the account so I looked at the phone payment options which stated the payment would post the next business day for a fee. I did this at once over the phone. Imagine my surprise when the payment did not post until Tuesday, even when on the phone I was told it would post on Monday. This made me just miss the deadline and I believe was done of purpose. These people will not work with you. If I ever get rid of this car I WILL NEVER USE THEM AGAIN AND WILL GO TO EVERY SITE POSSIBLE TO SPREAD THE WORD they are rude and tell you its your fault anyway for waiting till the last minute. This money, I might add, cleared my account a FULL DAY before they posted it as a payment and so did the fee I paid to make sure it posted the next business day!!! They are horrible and dishonest and will never admit to a mistake

I have had 4 prior vehicles from Ford Motor Credit. I have A1 with all my accounts, I went into the dealership to get a new car. I'm finding myself having the hardest time getting a new car. My credit rating is a tier 5 I have never had a problem before and I don't understand why Im having such a hard time now. I understand we are in hard times now but you have someone that have made there payments if I don't pay anybody else Ford Motor gets paid. Im really upset about this matter I'm going to contact my local news and newspaper. It's not fair when you have hard working people that is trying out here.

I received a call from Ford today threatening to send me into collections and report me to the credit agency. The story is that my payment is due every 26th day of the month, and will be deemed late if not payed later than the 7th of next month. So I sent the late payment 3 days ago and they will most likely receive it first thing Monday, and on top of that I also made sure that I included this month's due. I am almost finished with my payments as well, the last payment date is on March 2010. I only missed one month which is May 2009, and made on time monthly payments way above the minimum payment without fail. I hope that they are not threatening me because in less than one year I am done with my payment, and if they reposes my car today they are making more money out of it since the value of my car is in the mid 10000, and the money I owe is only less than 5000. I have had this car since 2005, and it is still in excellent condition (only drive it on weekends), mileage is only 34800, and maintenance service is always through the dealer.

Now I understand why my friends question me when I was deciding on getting another automobile from Ford. I have never experience such treatment before. With the automobile industry crisis today, you think they would be more understanding with a Ford vehicle owner. Now I wonder if all automobile company's member services are like this, when you miss only 1 payment out of many. I also own an Eclipse, an Altima, a Mercedes and a Jetta, I hope that the other company will not be these harsh. Too bad for Ford, now I am one less customer that they lost. I now I am just one, but every year I actually buy, lease or trade in through Ford. The local Ford dealer managers even became family friends. I don't think that I can deal with Ford anymore after this. This just ruined a long time friendship. Oh well, I guess its about time to look elsewhere, maybe the all new Mazda Speed 3, even the Hyundai Genesis. Sayonara Ford...