I've been taking my Mark LT into the dealership for the past year while still under factory warranty for the same problem. It's been in 5 times at 3 different dealerships with the problem unable to be solved. Amazingly now that my warranty is 3k over warranty, they have now found the problem which I originally told them was the problem. So now they want me to pay for the repairs and not cover it under warranty. So I contacted Ford Consumer Services and informed them about my concerns, and they are not willing to cover the repairs under warranty even though the problem started and were not fixed under the factory warranty period. I guess it's time for me and my family to start looking for another more honorable brand to start buying. The only question left is Chevy or Honda.

decided to drive ford mustang gt out of town about 700 mi. came back in town heard tapping noise from engine. had vehicle towed to dealer, stated it was cam lobes were worn. price $6900. took it to second dealer(ford) stated it was the bearings was worn. price $7100 a thrid dealer stated the price of a engine would be $4400 not inculuding labor. unable to find last maintance reciept for oil change that was done in april, but still looking and vehicle only has 47000 mi. on it. also what is magnuson-moss warranty act.

NEED SOMEONE TO CALL ME RIGHT AWAY ABOUT THIS MATTER

JOHN HICKS, MY NUMBER IS 828-217-4825

Last year on 4 Sep 2006 while eating dinner, a strong burning odor was noticed by my wife, my son and myself. I walked toward the refrigerator figuring it was there since it was 30 years old, my son opened the kitchen door and yelled that my wife's car was on fire out in the driveway. I ran to the door and saw flames shooting out from underneath the engine compartment and told my wife to call 911. My son and I ran out and turned on the garden hose and tried to put out the fire until the Halfmoon fire dept showed up and put out the fire. Pictures of the fire are posted on their web site under September car fire. The car had been parked several hours earlier after my wife went shopping.

After the fire and disbelief that this happened I went on the internet to see if there was a recall or any notice of problems with this car--1995 Grand Marquis. Ford listed none that pertained to Grand Marquis but I did notice many other listings of people having similar problems that were related to the cruise control switch on other models of Ford products.

I called Ford customer relations in Michigan and told them of my fire and gave them my VIN number, they stated that my model was not included in any recalls relating to cruise control switches and that the factory that made my car had not received enough complaints to be of any consequence, so therefore " have a nice day" and hung up.

I next called the National Highway Traffic Safety Administration and relayed the above information to them, they told me to fill out their Vehicle Owners Questionnaire, which I did.

I then called my insurance agent-USAA and reported the fire and started the process for whatever needed to be done. An agent came out and looked at the car and damage done to the driveway, the car was totaled. Some time later the car was picked up by an agent for the insurance company and we received a check for $2300 which certainly didn't make up for what we lost, the Mercury cost $25, 000 new, was fully paid for and ran perfectly. Luckily the car was not parked in our garage or we might have lost our house too.

On 5 Sept 2007 We received a recall letter from Ford stating that there is a potential problem with my model car in that there is a chance that the cruise control switch might cause a fire under the hood--dejavu. My mother also received the same recall because she also owns a 1994 Mercury Grand Marquis. She had her car fixed the next day--it took about 5 minutes. I immediately called Ford and asked them what do I do now, since the car was totaled last year by a fire and at the time they stated there was no problem with my car. They said in effect "tough crap" and to contact my insurance company and let them be my representative in this matter. Ford did give me a case number this time. I contacted USAA and they told me they were not interested since the car was already scrapped out and no determination was made as to what caused the fire in the first place. They said they only investigate the cause of a problem if they pay out more than $10, 000. I then called the NHTSA and they told me to file an amendment to my first report of last year. I then called Nemith Ford Mercury where my wife purchased her car and asked for their advice, there was no one available so the girl took my message and said someone would be in touch with me, to date no one has called.

I also sent the Ford Motor company in Michigan a letter since they do not respond favorable to phone calls stating that I was very unhappy with this situation. I also filed a complaint with the New York Attorney General and have not heard from them to date.

I think Ford should pay my wife for the used car she had to purchase ($17, 000) because of the loss of her Mercury and the negligence of Ford to issue a warning for car when problems were detected, it appears from the internet that this was a well known problem and Ford refused to own up to the gravity of the situation. Now 2.6 million cars are in question going all the way back to 1991--according to the recall statement posted on the internet by Ford. I am not looking to make any money but I feel that Ford owes my wife a replacement car in light of their poor handling of this situation, or at least pay for the used one she purchased--which is not a Ford product.

I am totally disgusted with Ford and the way they handled this matter. I don't know how many cars have caught fire, maybe you can find out, Ford certainly isn't going to admit the amount. I think there are probably a lot of other people out there with my same problem and are as frustrated as I am in that no one cares or that we can get any satisfaction on this matter.

Second time had problem with key getting stuck not ingaging(could not turn key to start engine) on my 2001 focus ford car. Had to have it moved to a garage to be worked on, found that the pass key anti theft went bad again. Do not know my cost as of yet, but has there been a recall on this problems as I have talked to sereval people who had to actually beat on the key to get it to work. Very disappointed can anyone help with this.
Sue H. Bott
I bought from ford dealer in O'fallon Mo in 2001