I purchased a SUV from them on Janaury 2nd. I left my SUV there as a trade but they had to remove my amplifier and subwoofer. Since it was a Sunday they said they didn't have anyone that could do it, but no problem, you can come pick it up early next week. I went to pick it up on the 4th and discovered that they cut the wires to the amp instead of unscrewing it, which makes it useless without proper wiring. When I questioned them, Bob Ramos told me "oh that's how we do it". That response was ridiculous and unacceptable. He continued to blow me off as I got more and more upset. I asked to speak to the General Manager. Well that was just as big of a mistake. Mike Sheridan treated me like I was his teenage daugther. He told me "he would not replace the or pay for it to be installed in my new SUV". I told him I wasn't asking for that, but I need my wires. He told me to "go get me some figures and then we will have something to talk about". He was rude and snide and eventually I started to get hysterical and he threw me out of their delaership, saying that I was "distrubing" their customers. Two of the guys got on each side of me trying to block my tirade with Mike and they picked up my amp and speaker and sat it on the ground outside the door. I couldn't not believe. 2 days ago I spent 22K with you, but today, I'm distrbuting your customers. I am a damn customer. He keep shushing me like I was a kid and zippping his lips in an effort to tell me to be quiet. I soooo wanted to leave my new SUV there and take my old one back. I will NEVER do business with them and I soooo regret ever doing business with them.