Warranty on my pickup was coming due soon and started to have a squealing sound from a pulley and took it in to get fixed. While there I decided to have a couple of other things done that I paid for. When I brought it in the squealing noise was there. The next day a service rep called and tried to get me to have other work done and buy tires. The prices were outrageous so I said no thanks. She started to become I thought testy and just said to fix the problem I brought it in for. She said that the mechanic could not hear a squeal and can't fix it unless he did so and to come pick it up pronto. I did and paid for the two things and went out to wait for my vehicle and the mechanic drove it up to me and it was squealing badly. I told him about it and he said too bad and should have done it when he tried to hear it earlier and handed me my keys. I took it to a mechanic I knew and he opened the hood and said right away he saw it was the tensioner and it was obvious by looking. I paid him to fix it and now the problem is solved. I was leaving town and would not be back before the warranty was up.

This dealership did give me a good deal and liked the salesman when I bought it and can't complain about the sales but if anyone is going to use their service department then they are non existent on that point.

Let me first introduce myself as Hershell Chambers proprietor of D & L T owing. I first encountered my problem in Orlando Florida, last year when my Ford f550 Lost power and was accelerating at only 50mph. My vehicle was towed into a ford dealership in Orlando where the diagnostic result was me needing fuel injectors at a cost of 3200.00. Six months later in Milwaukee Wisconsin the exact problem occured where i was losing power; drove to a ford dealership known as Heiser Ford on West Silverspring in milwaukee the diagnostic result was that the turbo needed to be replaced at a cost of 1900.00 and week or two later the vehicle was losing power again and started smoking the vehicle was then brought back to the same dealership only to find out the started was burned and that they could not diagnose any thing unless the started was replaced again another amount of approximated 500.00 was paid for the replacement of the starter. In the attempt to pickuing up the vehicle they said that debree may have gotten in the oilpan when replacing the injectors and we had to have the vehicle towed out of the shop due to lack of funds becuse now I was being told that I needed a new engine. The vehicle sat without repairs which cost me quite a bit with no revenue coming in. I filed a complaint with the better business bureau which allowed them to forward my complaint to Don Meier. I met with Mr Meier and he agreed to look into the oil pan to see what was in there but when I asked whether i could watch the process he said absolutely not. But agreed there was debree which caused the turbo to go bad. not only did they noy cover the warantee on the turbo we had just bought but now we needed a new turbo plus and engine a week or two ago the engine and turbo was replaced costing another 4100.00. Do the math add it all up see how has been taken by ford and the truck has been returned with the very problem of losing power. The ford people are very dishonest if someone were to ask me and i need a solution to this problem

Ford Customer Relationship Center unable/unwilling to resolve issue. Had F150 towed to dealer on 3/10/11. Tech diagnosed faulty fuel pump module. Part ordered, should be in 3/11/11. Didn't come in, maybe 3/14/11. Didn't come in, in transit with unknown ETA. Didn't come in 3/15/11. Service manager at dealership couldn't offer any other information - vehicle out of warranty and no loaner vehicles available. Sent emails to Ford CRC - responses resulted in calls to service manager to relay the same information I already know. Called Ford CRC - gee, they called the service manager to give me the same info I already know. Asked to speak to supervisor - put on hold, left on hold for over 10 minutes, finally hung up. Sent emails to Ford CRC, Ford Corporate - all forwarded to CRC. Received call from supervisor who was less than helpful but fast talking and patronizing. Will document the issues - poor support to dealer for parts availability, customer frustrated. I asked for someone higher up to assist me - claims they have no way to contact corporate except thru snail mail. Obviously, they don't care to help or to retain a future customer - they'd rather keep us running in circles. Supervisor stated she can look into discount for future vehicle purchase - why would I want to buy a vehicle from a company that doesn't provide adequate support to their dealerships or care to help the customers?

Long story short, my 2010 Ford Fusion SE has been a major disappointment. The hubcaps rattle like some old jalopy, and the FM stereo does NOT work! Ford refuses to fix either of these problems and has NOT improved their quality at all. After writing letters and speaking to customer service I was completely ignored and not taken seriously. Don't believe all the hype, Ford quality and customer service are terrible! DON'T BUY A FORD FUSION, you'll regret it! All the advertising and so-called good reviews are simply propaganda. Toyota and Honda quality is far superior to Ford, trust me!

Last week I found a screw in one of the tyres, it was removed by a Tyre Centre, they tried to fix it, but the hole was at a very difficult place, side wall of tyre.

The only solution is to replace it with a whole new tyre.

I don’t have a problem with that, because accidents happen, but do you think I can find the same tyre again, impossible.

You can’t even put a tube in the tyre, because it’s not recommended for low profile tyres, it will burst if it gets to warm.

The problem I know got with Ford is that why do they put tyres on a car that you can’t find anywhere in South Africa.

I can’t even put the spare wheel on the car, because it’s a total different make and size.

At the moment I can’t use my so called new car, the only why to sort this problem is to put new tyres on the whole car, which will cost me at least R3500.

This is totally ridiculous.

I’m very disappointed in Ford.

Tiger Wheel & Tyre is the only company that sells Hankook in South Africa, they’ll help me, but with a total different Hankook tyre.

Tyre Details:

195/50/R15 – Hankook Ventus S1 Evo.

Spare Wheel:

175/65/R14 – Continental Contact 3

Car Details:

2010 Ford Fiesta 1.4i Trend

Current Mileage: 2500km

Bought: 21st Jul ‘10