I have a 2008 Ford Fiesta 1.6 TDCi, great little car EXCEPT for the after sales service and a few issues.

The car's FACTORY FITTED bluetooth stopped working when it was returned from its first service. Everytime the car has been back to Ford, it came back as is...BROKEN. The radio was sent to JHB for a month, only for the mac to tell me it was not faulty - obviously took what he thought to be the easy way out. Now, its a year later, I still have no bluetooth and best of all, the car has an extended warranty and a 5yr100000KM motorplan (bumper to bumper cover apparently).

Ford has tried to wiggle their way out of responsibility by not returning calls or emails. I am disgusted to say the least. I had to fork out R17'000 extra on the car for bluetooth and a motorplan and both provide BUGGERAL extra value.

THIS DEALERSHIP CANNOT BE TRUSTED AT ALL TIMES. THEY WILL LURE YOU AND SCREW YOU!!!My 2005 Expedition Engine blew up with 62, 000 miles on it. I took it to Ford of Upland for repair. After paying almost $6, 000 for replacing the Engine, 10 miles driving off the service lot, my engine had a leak, something was was not installed correctly. After a month, I took the Expedition back for a smoke coming out of my vents, the service manager Jason Forsythe informed me that they refused to work on my car. What a RIP-OFF!!!

My ford 2004 f250 6.0 dieasl has had on going problems with the turbo egr systems for a long time I was lucky that most of it was under warrenty but the truck only has 84000 miles and no warrenty. just payed for and still having the same problems and they want thousands of dollars for each repair. don't have it.

Anyone with a 2002 Ford Taurus with broken coil springs:
Though a recall has not been issued for the 2002, there is a recall for the 1999-2001, leaving all of us with the 2002 to pay for the repair ourselves when Ford should cover it! I have spoken to several Ford dealer mechanics who cannot believe the 2002 was never recalled, and I am asking that anyone with this issue follow up with Ford and the NHTSA so that we all get help with this! If you have already repaired this, you get reimbursed if there is a recall; they just need enough complaints to put it into motion! Call the Ford Customer Relations line at 800-392-3673 and the NHTSA Vehicle Safety Hotline at 1-888-327-4236. This is a safety and fairness issue that should not be ignored!!!

Hello,


I have sat and thought for a long time now if I should write this letter to Ford and not only is this a complaint, but it will now give you an idea on how some Fords are doing business.


I would like to inform you on what type of customer I have been for you. I have bought 3 cars from Ford a mustang, an escort and last an Explorer. All cars have been paid in full. I thought that the service I was given was excellent at the lime and I told my Aunt and Cousin, and they both purchased cars from Ford and have paid them off also. My wife and I have been shopping for the past couple of weeks for a new Ford but I’m not sure anymore, I have been treated very dishonestly and lied to and no one has been will to come up with a solution or even an apology.


This issue that I’m about to explain started back in July 26th, 2009. We put our Ford Explorer in the shop (JS Motors) because our clutch went out. They called Ford and Ford said it would take a few days is that ok and we didn’t mind. When the part got here it was the wrong part and we had to send it back and try again and that part they sent the second time was also wrong. Then were being told it was on order and it will take a couple of days to come in. A couple of days pass by and still no part. They said it was here and then they said it was still on order. Well that made me call customer service and see if they can help. I got a couple of phone calls back and they were rude and couldn’t do anything for us. I did get a call from Tammi and she didn’t really have a solution and she said she would call me back in 2 days and she called the wrong number but left a message saying need more time call you next week. Then my wife and I were on the phone at the same time talking to two different customer rep and those reps were getting told one thing that the part will be here in 2 days and the other rep they don’t have it. That part had been discontinued, yet the parts manager at Sunnyvale Ford had said on 8/27/09 that the part would be here in October 2009 and when I talked to him on 9/1/09 he said the part would be here in November 2009. What is Ford doing just prolonging the situation?


This has been over a month now and I have no answers that I can trust I’ve been lied to treated like crap, my wife has been treated like crap, I have had to have a rent a car and that’s costing me big money. I make $20.00 dollars an hour (full time) and my wife makes $23.00 an hour (part time). How do I pay for this? I buy an explorer and it’s not even 7 years old and it can’t be fixed? If you’re sitting there asking why don't I have another car, I do it is the Ford Escort, but it is still waiting for the correct part to be sent from Ford.

After reading this is there anyone in the Ford Company who has a solution. Can anyone help us?


Leslie and John Cannon