Ford
5 stars | | (0) |
4 stars | | (0) |
3 stars | | (0) |
2 stars | | (0) |
1 stars | | (46) |
|
Category: Automotive
Contact Information 520 River Street, Hackensack, New Jersey, United States
Phone number: 201-487-6700
|
Ford Reviews
|
LjZ
August 21, 2009
2002 coil springs
It seems there are big problems with all model years of the Taurus with coil springs breaking off. In some cases, causing a lot of damage. There was a recall, but only on model years up to 1999. My car only has 60, 000 miles and they need to all be replace.
Ford needs to step up to the plate and have another recall.
|
|
R Turner
August 19, 2009
POOR Customer Service
My husband and I went to HB Ford to purchase a Ford Edge on Friday. After 5 hours of negotiations with three different sales reps and managers, we finally came to an agreement. The same agreement we decided on over the phone before we got there! We only decided to purchase the vehicle to take advantage of the Cash for Clunkers program and my X-plan I get through work .There should have been no negotiating, we were also taking advatage of the 0% financing for 5 years (so there was no finance charges to factor in) We finally made it into the finance room to sign the agreement, when thay told us our DMV registration print out (that we gave them when we got there) was not accepted. OMG we were so frustrated by then, to say the least. We left with the understanding the finance manager would fax the DMV print out to Cash for Clunkers program for approval and call us Monday. We ended up calling them and they told us they sold the car on Saturday! My husband went down to HUNTINGTON BEACH FORD to pick up our original registration, DMV print(we stood in line 2 hours to get) and my work program paper work; they told us THEY SHREDDED IT!
|
|
BZE CHIC
July 30, 2009
BAD CARS BOGUS CONTRACTS
I would not recommend anyone to purchase a vehicle from galarza. I purchased a car and the same day I drove it off the lot we had to bring it back the transmission was messed up, they gave of the run around and we asked for our money back but they refuse to give it back, i'm stuck with the car now. The contract they gave me was bogus so is the warranty paper. Every one that i know purchased a vehicle from galarza has complained about their care breaking down on more than one occasion. So please don't make the same mistake. Before going the galarza I was not approved for a loan from any other dealers that should have told me something was wrong with the dealers. If i wasn't approved there how come they were approving my credit at galarza, because it a phonie company everything about them is wrong .
|
|
Jaagn reddy
July 29, 2009
No gas cards received
We were offered $100 in gas cards for attending a Car Dealer promotion and send the $5 redemption fee also. after mos and never ever received a gift card for my gas. something NEEDS to be done.
|
|
dunphy ford sucks
June 4, 2009
Sevice
Service dept installed AC evaporator without orifice tube I had to take it to another shop and pay them to fix what DUMB DUMB FORD
couldnt. they wont even accept the idea that they made a mistake. This dealers customer service sucks from the service manager
to the sales manager to the owner they dont even return phone calls. I contacted ford what a waste of time that was. STAY AWAY FROM THIS DEALER! I'll be selling my 2 fords soon.
|
|
nancy vilillpando
May 3, 2009
rude coustomer service
I had gotten a phone call asking to return my used 07 ford focus by the date of 5-02-09 . When i arrived at ford center i was asked to go see head of financing kevin rock .Then i was speaking to him about the bank not wanting to go threw with the finance he had said either get our down payment back $1500 or get the new 09 ford focus but we dont not like that model. I than said ill go look around at diffrent models and he replied if you do want another car it will be more of a down payment and money talks. So i decide to get my down payment back and he said no we cant do that but in the begining he said we were able too . Kevin rock was veryvery rud to me and my family before i was asked to enter his office their was another women in their and she was arguing with him and she said to us good luck when leaving she didnt look happy at all and i wasnt either that was by far the worst customer service i had ever had!!!
When i had first got the car their wher problems with it, the car schock, the reverse lidid not work, the alligment bulled to the left, the left tire was low, the car was not properly detailed . I had tried to get all those things fixed and i took it in but they had asked me to come another day, do i did and they said they would give me a call when the part was ready but never did.
|
|
Barisaltindal
March 9, 2009
New Ford Fiesta -Paint Problem
First of all, I want to introduced myself. I am a policeman in Turkey, city of Hatay and I am a superintendent at Hatay Police Vocational High School. Approximately two months ago, I decided to buy a new car and I look at the different brand and different automobile and consequently I decided to buy a New Ford Fiesta Titanium 1.4i Duratec Petrol, engine number:8Y00038 and identification number:WFOJXXGAJJ8Y00038, color of my car is grey, on 1th December in 2008 in Turkey Ä°n Hatay OVALI FORD Vehicle Company ( 2009 model)..I paid 29.800 Türkish Lira( 17678 American Dolar) for my car.I have got a lot of advantages with New Ford Fiesta, for example exterior and interior styling, easy fuel capless refuelling system with mis-fuel inhibit, rain-sensing wipers, auto headlight. trip computer, Electronic Automatic Temperature Control, cruise control etc.Finally I have got a lot of reason to buy New Ford Fiesta because New Ford Fiesta is car of the year 2009. When I bought this car two months later, I began to encounter some problem especially paint problem.On my car under the right and left back door has some paint problem but these aren’t scrape and scratch problem, some paint began to shedding or spilthing, if you see the picture of my car you will understand me easily and I will send you some photo of my car. I know paint warranty; Ford Paint Surface Warranty protects our vehicle’s paint from corrosion and defective work. This doesn’t cover scratches and scrapes caused by the driver.Absolately I agree with you.But my problem is different and mixed problem. In January I released this problem.I went to Turkey/Hatay Ovalı ford Vehicle company.When The representative of paint department look at my car and They said to me we could mend this problem as painting this side.I painted under left back door side after one month later same problem began to appear both under left and right back door again. I went to Turkey/HATAY Ovalı Ford Vehicle company again .When The represetative of the paint department saw me again, they were suprised. At this time I dont want to paint my car again. When I painted my car again .my car value will decrease.Now same paint problem go on.I want to change my car with different new fiesta and different color or if it isn’t possiple changing my, I want to get back money But Ford Turkey/Hatay Ovalı Vehicle company don’t accept my offer. I insist that my car has PAÄ°NT PRODUCTÄ°ON FAULT(FLAW) Ä°f you examine New Ford fiesta you will understand me and you will solve the paint problem.According to me All New Ford Fiesta have same paint problem but will appear in time.Unfortunately I think All New Ford Fiesta have got PRODUCTION FAULT(FLAW) about the paint problem.Ä°f you are interested in my problem, I am very pleased .I am trust on Ford Company.As you said to internet website ‘’ While value for money has always been a top priority in developing Ford vehicles, that concern has never compromised quality or the pursuit of quality solutions. Ford has always strived to meet consumers' real-life requirements—from smaller cars for Europeans to "smarter" cars for the ever-changing environment. I know that you pay attention customer satisfaction and you will help me and will solve my paint problem.
Adres:Hatay Polis Meslek Yüksek Okulu
MüdürlüÄŸü
Antakya/Hatay
Tel:0905052103872
E-mail: [email protected]
|
|
acoustoman
February 19, 2009
Terrible Service
I have been a loyal Ford Customer since 1974. Well no longer. Over the past two years everytime we have taken our autos for service into our local dealerships we get treated rudely and unprofessionally. They just don't seem to care about customer service anymore. They act like they are doing you a big favor of even taking your vehicle in.
My last two vehicles have been nothing but trouble quality wise. My most recent problem had to do with my custom Ford OEM wheels becoming pitted and rusted. They were replaced once under the standard warranty but this time I was told that they would not be covered under the extended warranty. When I asked why they told me that they had corrosion due to being "exposed to the elements" What a joke. Am I supposed to drive the vehicle in covered buildings only? I tried to appeal it to Ford's totally worthless customer service center and was just told that there was nothing they could do.
I cancelled my extended warranty as Ford doesn't cover anything anyway within their fine print. I'd rather deal with local independent service providers until I can sell the vehicle.
I'm tired of their arrogant attitude and will never purchase or recommend a Ford product again!
|
|
Sandra Neagle
February 12, 2009
heater core
I took my car to Cole Ford Sales in July of 2006 to have a heater core replaced and they charged me around $750.00 dollars to fix it. About 2 or 3 days ago i started smelling it again and had it checked and was informed that it was the heater core again, took it back to Cole Ford and they said it would cost me another $750.00 to get it fixed. They said there was only warranty on it for 1 year or 12, 000 miles. They finally said they would give me a break and charge me $621.00 to fix it. I really think it should last longer than 2 years. This is something that rarely goes out must less twice in 2 years. It sounds to me like it was a defective heater core or something in their part was wrong. I hope we can resolve this problem, without further a do. Thank You Sandra Neagle
|
|
Amanda Gilbert South Africa
January 21, 2009
No aftersales service
FORD Focus TDi 1.8. The carpets pulled out from the sides. The inlet manifold had to be replaced (it smoked like an 1840 tractor)
Then on our way to our sons wedding the car went in for replacement of a fog light and new windscreen.(suitcases packed for the journey of 1280 km.
Got the car back. No clutch and the engine made such a noise it sounded like the whole engine was going to land on the tarr road. Took it back but everybody have left. Only car salesman. He refused to let me drive the car it was left at MAZFOR TZANEEN. ( Remember we are suppose to leave the next morning).
Next morning the supervisor of the workshop gave us the news. You can not use the car it's gonna leave you on the road. Give us any second hand car we just want to leave and we have planned for this wedding four months in advance. Nope sorry no car you see there is no order. But the car is still under guarantee?? In the meantime they found the flywheel to be the problem. We are stuck. Get a lift go to Pietersburg buy a BMW so that we can leave for the wedding. We are now nearly two days late and our plans down the drain.
Nearly 400km away from home in our new car we get a call. The flywheel do not fit and one will be ordered from overseas and NOW WE CAN HAVE A CAR> No thanks we are on our way.
We got back from the wedding this is now nearly a month and nobody can tell me anything about the car accept that its stripped and in Pretoria. I want a new car please take this one and sell it, nope we will fix it and then you can have it back!! After months of emailing we get the car back and the noise is still there. It's suppose to sound like that. Then our son decided he will buy the car. We paid the bank in the meantime although we had no FORD FOCUS.
Then we had to pay in nearly 20, 000.00 R to get the car off our names.
Our son got an extended warranty...but if we only knew what was coming. Stuck ever so often in traffic day and night. January 2008 the car was taken to Lazarus Motors in Pretoria it's now 2009 and the car is still there. Like us he had to buy a bakkie to get the girls to school and himself to work. No car from FORD why they lost the warranty and refused him a car and they want him to pay for the work. FORD the company with a lot of empty promises ...they have robbed us of a lot of money and my son he's in the same boat. FORD SOUTH AFRICA from dear Helen Dube to Bruce to Gavin Golightly (CEO) they do not care...and our son is still paying the bank...I HATE FORD THEY HAVE DONE SO LITTLE TO ASSIST!!!
|
|
RECENTLY UPDATED REVIEWS
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|