They are very dishonest. I came in pre-approved with my credit union. They misinformed on several occasions and gave me discounts that were only avaliable thru Ford Motor Credit Company, all the while my credit union processed the loan for 5.5% and HB Ford unbeknownst to me submitted my loan Ford Motor Credit Company at 9.9%. Now my credit is screwed up and I am having to spend time and money getting FMC to investigate the matter.

the engine on a new ford Ka seized after only 17 000 kms and the car is under 2 years old.
it was in no way the fault of the driver.
the car had exhibited similar problems with its cooling system from the first two months on the road.
Ford fury where the car was purchased have turned a blind eye and are refusing to assist in any way.
the car is currently stranded at Novel Ford in Paarl who need to be paid R20 000 for replacing the car's engine.

Car was making whining noise. I took it to dealer and I stated it was the cooling fan. The dealer changed fluid in pump. Week later, noise still there. I told dealer it was the fan. Dealer replaced pump. Week later the noise still there. Service Writer took ride in car and confirmed noise. Dealer did not do any repair, said noise was normal. Brought car back again, and Shop Forman took ride and confirmed the noise. Service manager said no repair would be made, noise was normal. I ask to see Factory Representative. Factory Representative did not know anything about the cooling system in my car and did not take a ride, he said he would agree with the Service manager and say there was nothing wrong.

Two months later the card died on the road when the engine overheated. The car was towed to the dealer. After two days I was told the car was fixed by replacing the fan. When I picked up the car, the steering wheel was pointing 30 degrees to the left and the steering was loose. When I brought the car back, the Service Manager said that there was nothing wrong with the car when they did a test drive. I said there was something wrong before I left the dealership and did not even leave the street in front of the dealership. The car was inspected and they found that the tow truck had used a suspension part that was bent when the car was hooked up for towing. After two more days I picked up the car.

When they refused to do the proper repair and I had to drive the car until the engine overheated and the car was not drivable. I was put at risk of an engine fire, or an accident that could have resulted in injury or worse. I still have problems with the car and I don't know what unseen damage has resulted the this dealerships negligence. Currently the car is hard to start, hesitates when starting from a stop, and there is valve noise.

I have contacted Ford Motor Company about this dealership and they said the dealership is a private business and they do not get involved in dealership issues. I told them the dealership is selling a product with their name on it, they provide the warranty, they provide the parts, they reimburse the dealership for repairs and they advertise about their customer care. I told Ford Motor company that they have a responsibility to say something to a dealership that is acting in an irresponsible manner. Even though Ford Motor Company said they cannot do anything, they made sure they protected the dealership by forwarding my emails to Berge Ford.

I want this car looked at by a dealership other than Berge Ford and the remaining problems fixed. I want some assurance that any unseen problems that could have been caused by the engine running hot (because the dealer refused to make the proper repairs) until it overheated two months later will be covered.