I bought a 2009 Ford Focus 2.0L Hatchback Ocean Blue last February 2009. After 2 months we had an accident where in the car tire rod was detached. My brother was driving and he said he heard something that snapped then the wheel started to wiggle and stopped to see that the tire rod was detached. Complaint about it and Ford Philippines said that it is my brothers fault and they think that the car bumped on to something first before it happened.

We accepted their findings and asked them to fix the car through insurance. After a few months we are hearing something on the car everytime we make a full turn thought it was normal then after a few months the I hear a noise from my front left tire brought to Global Ford dealership. I left the car there for 2 weeks and they said they changed something then when i took the car i can still hear the noise i was complaining about. One of there employee said that it is the wheel bearing. The car is not even a year old and I already have a worn out wheel bearing? Ok so i asked them to fixed it just to get and over this trouble and paid Php 24, 982.00 for the 2 wheel bearing and labor. I drove the car around and only to find out that NOTHING CHANGED... i can still hear the noise i was complaining about and the ABS light flashed which first time happened.

I am very disappointed now to the point that I want to sell the car and I don't know what to do anymore. The dealership of Ford Philippines does not want to take responsibility to whatever is happening to my brand new car. I would like you to see the final report from them but i cant attached is because it is too large. Please advise me on what to do and to whom should i ask help so that they can really look into this issue. I already wrote a letter to the person responsible for Ford Global Dealership but i am not satisfied with his actions. Maybe he is too busy to deal with this kind of problem where in my satisfaction and safety is at stake.

I hope you could help me with this.


Respectfully yours,

Jacqueline Gulay
[email protected]