My hot water heater broke on a Saturday afternoon. I called my insurance company and they approved Forstmost Plumbing to come to my house on Monday. Two plumbers showed up and said they could have the special order water heater ordered and installed on Wednesday afternoon and that they'd take the form of payment as personal check, cash or credit card. I signed an agreement which said in bold print at the bottom of the carbon contract-that if there is a $45.00 returned check fee.

After not hearing anything I called them Wednesday morning at which point Heidi told me that I was a liar and that her plumber never said any of those things to me. I was so taken back because I had the information and location of the place they were going to see if they could get the replacement (not sure how I would know they would be using a company in Glen Burnie if I was 'lying'). So, first she called me a liar. Then after I told her I thought that was very inappropriate of her she told me that I would have to pay in either cashier's check, money order or cash. I told her that was really inconvenient and she told me that was too bad and that COD was the only form of payment they'd accept from me...hmm...seems to me like discrimination.

So I scheduled them to come out on Friday between 12 and 5. I rushed home at 11:30 making it just in the nick of time. I called Heidi to get an update on their status so I could run to the ATM to get the rest of the cash before the plumbers arrived. She said, "It's Friday and we don't call our technicians for updates on Fridays!" WTF...really? So when they arrived I had half cash and the half other--both check and credit card available. Well their top copy of the same contract I had signed said "CASH ONLY!!!" obviously wasn't on my contract-they wrote that after the fact.

So the plumbers called her and she said that since I didn't have all of the cash up front, even though I happened to have half of the cash in my wallet and a check or credit card available AND offered to run to the ATM just down the road to get the rest of the balance in cash she told me it was too late and I'd have to reschedule for the following week. I heard her then tell the plumbers, "Don't touch a *** thing in her house, get your tools and get the *** out!" So this left me with no hot water for yet another weekend--and it's winter folks, 20* at night--cold showers are NOT fun...we're going on 9 days now. And I'm convinced, after how nasty she got with me and she clearly wasn't willing to work with me, that her instructing her plumbers to leave immediately was a malicious and vindictive move on her part.

I cannot explain how rude Heidi was and how unprofessional. I'm not sure how they've been in business this long but my guess is with an attitude and customer service like that-they won't be around much longer.

DO NOT RECOMMEND AT ALL! It was unfortunate that my insurance company had already approved them for my water heater replacement so I was stuck with them. If I had known my experience was going to be like this, I would've purchased Plumbing for Dummies and installed that thing myself! HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE!