I was so annoyed by a ForeSee Results survey that popped-up this morning that I've spent almost 2 hours trying to read their website and find out more about their company. I can't justify spending any more time on this, so after writing this, I'm closing out all of the windows I've opened regarding this company.
Having had many years of experience in website production, advertising, and marketing, I don't think I have ever seen such a useless, misleading, and ultimately a waste of time and money marketing/analysis company. I agree with another reviewer, "Please make a point to file a complaint with any website that employs Foresee Results, " but has s/he looked at the list of clients that ForeSee Results has?? Check out their list: http://www.foreseeresults.com/solutions/clients-measured-companies.shtml . Frankly, it is embarrassing to see so many companies buying into ForeSee Results pitch, and very disturbing to see that the government and non-profits are also investing in them.
After reviewing their website, I can only conclude that these companies are investing in ForeSee's products because they don't want to appear as though they don't understand what it is that ForeSee really does. Unless one is already in Marketing (and of course, the majority of ForeSee's clients must have in-house marketing people), there is barely a coherent sentence on their entire website. Example from the front page of ForeSee's website: "We help you improve satisfaction and impact business goals by measuring customers’ experience from their viewpoint, applying best-in-class predictive analytics, and conducting expert usability analysis."
So what do YOU think of the Emperor's new clothes?
I would really like to know how much ForeSee Results charges these companies, the government, and not-for-profits!!
There is no way that ForeSee Results is getting any accurate or useful results from their surveys. Certain other products of theirs, such as "CS SessionReplay" - which records user sessions a la Big Brother - may be useful, I don't know. Their pop-up surveys, however, are poorly written to the point of incomprehensibility in some instances, fail to ask useful information, and actually seem to discourage real opinions.
I agreed to take the original survey this morning because I did think that the site I was on was innovative, interesting, and had potential to be a great healthcare resource and I was willing to give them my opinion. When I got to question, "29: If you could change one thing about this site, what would it be?", I answered: This survey.
(Note: although I agree with other reviews of ForeSee Results on this site that pop-ups are very annoying - especially when they by-pass pop-up blockers - but I had more of a problem with the structure and content of the survey than the fact that the opt-in for the survey appeared.)