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Mike
April 29, 2009
Terrible company
I pay for local feeds when in my physical home in Magalia, Ca. When in my motor home I expect to receive the same local feeds no matter where I am as I am being billed for them at my home address. When I call in to provide new address information I have to go through 2-3 people and supervisors who consistently state that I must contact American Direct for this service. American Direct is also connected to Dish Network and so by my doing so, I would be paying twice for the same service, i.e., local West Coast feed. After each phone call and a 1/2 hour debate, they finally turn on my West Coast feed which amounts to DISH pushing a few buttons and directing a signal to the address I provide. It seems incongruent and blatantly crooked for DISH to expect a long term valued customer such as the Markle family to pay twice for such a simple service that really requires very little of your staff to implement. I request clarification of this nefarious practice of DISH in attempting to extract additional money from, as you say, a valued customer. When I became a DISH customer I explained that I owned a motor home and would occasionally be on the road. I was told that all I had to do was take my home DISH receiver with me and I would be provided the same service as if I was at home. I find that to not be true at this point in time. I am tired of debating and negotiating with your staff over whether I will be provided the services I have already paid for. I expect a quick and clearly stated answer to my issues here. I don't need PR. All of your staff have been professional with me and I appreciate that. However, they are stuck with a Corporate dictate to push American Direct in order to extract more money from one of your most valued customer. I resent this. I have spoken to other RVer's with DIRECT TV and they do not have the same problems and issues that DISH presents me, your so called valued customer. I am not a full time RVer. It is a recreational feature in my life and I will eventually return to my more permanent address that you bill me at. Please advise immediately. Thank you. Tom Markle, your valued customer.
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