The first incident:One day I went into Forever 21 the Jewlery and accesories store to buy some mini boots my daughter wanted them. Right by the door they had a sign that read " $12.99 for selected boots" so my daughter picked the boots that had the sticker reading $12.99, when it was time to pay for the boots, the young woman at the register removed the sticker and started charging the full amount of $24.99 for the boots, then I inquired that it was suppose to be on sale but she reply that the saled ended 3 days ago and the price on the boots no longer read the discounted price, when I asked to talk to the manager they called a 20 years old girl who all she kept repeating is " the sale ended 3 days ago and we are sorry we just forgot to remove the sign" I told her you put the sign to trick people to come in here to buy your items and then all you have to say is " sorry", do you know that it's illegale to do that in USA and that you should give me the price you are marketing right now?. .. then I said " and your employee her remove the sticker from the boots right infront of me. The young manager did not care not a bit, did not even look at me and I don't even think she knew what I was talking about, but that's what happen when we accept using our money to go buy very low quality merchandise.

Second Incident: 3 days ago I went again in the same store eventough I had a feeling I was going to regret it, I bought a scarf and a neckless, when I went home the neckless was broken and unusuable. Today; after 3 days i went back into the same store to ask to be exchange for a "nonbroken one" I took the one they had hanged and went to the register to ask to exchange it; once again the same young manager was standing there while the young man was telling me " oh no, our jewlery is final sale and we don't eccept returns or exchange" I replied: but this was broken I am not asking for money back or different piece i want the same but a valid one; you can sell me broken stuff take my money and expect me to just eccept your rule of " final sale".. The manager then looked at me repeating the same stuff over and over and she added: we always check the merchandise before selling it to make sure it's valid and good condition." I told her " I don't think so because you can't check the jewlery unless you break the ticket since the piece is taped inside and the ticket is around the piece" She reply to me saying " yes i know that is true but unfortunatly I can't take the piece back because our jewlery is final sale" In a very cold way, they talk to customers as if they are the ones doing us a favore because the merchandise is soooo cheap, but again we take what we buy .