This store in Savannah, Georgia is very suspicious and shady. I came in to return a few items I bought, and all was going well until they gave me my return store credit in receipt form. They didn't give me a gift card, and when I came in a week later to use it, they said it was all gone. I mailed customer service on their website and gave me the district manager's number, which I contacted. She gave me an attitude and transferee me to the manager at the at the store, and I gave her specific details about what happened. One of the girls working there who was another manager remember me and explained exactly what I explained but LIED and said I already used my store credit. I had 30$ worth of credit, and now it's all gone. I thought customers were always supposed to be right no matter what. The manager I spoke to explained "it's your word over the manager, and I believe her." I don't like how they run the store, and I don't like how they treated me because they treated me like some scum trying to cheat them. I didn't ask for 10, 000$. I only asked for my 30$ back. They make tons of money, and they couldn't just give me the small 30$?? They spent two days trying to prove me wrong, just so they didn't have to pay an unhappy customer her 30$. I also read on Better Business Bureau's website about them, and they have a terrible rating and a few complaints. Will never shop in that specific store and hope you guys don't because they'll try to rip you off.
Oh! and I even remember when my friend wanted to buy a ring for me from there, they charged a 2.80$ ring for $5.00 just because there wasnt a tag on it. They'll try to rip you off!

I am an employee with the Forever 21 company, I showed up for my first shift at Forever 21 today and found myself to be victim of serious harassment. The female manager there was very rude and hostile towards me as soon as I arrived.

I was not told during orientation that my nose piercing, a very small, hardly noticeable stud wasn't allowed - when prompted to take it out, I explained that I was not aware of the rule and agreed to take it out, doing so right then and there.

I also was not informed that my employee ID was provided at the registers, so I had my phone (with my ID in it) with me to clock in because I have not yet memorized it. The manager told me that I wasn't allowed to have it on my person at all. I told her that I wasn't aware that the ID was at the registers and that is the reason that I had it, I agreed to put it away.

When I went to put it away, she sent an employee into the back to walk me out of the store, informing me that I was being sent home.

When I spoke to the manager, she told me that I had to go home because she didn't want me on the sales floor.

I had done everything that she had asked of me, apologizing for not being aware of those two policies since I was not informed prior. She still refused to let me stay because my eyes were watering and she claimed that I was too emotional.

Having recently moved to Oregon, I was not aware that I would have allergies here, thus my eyes were watering. I explained to her that it was because of allergies that my eyes were watering and not that I was being overly emotional.

I expressed to her my frustrations because I was being told to go home for completely unfair reasons. She then proceeded to yell at me, degrading and disrespecting me, in the store in front of customers.

I feel like I was being harassed and treated to very unfair treatment.

I also feel like she was being very unprofessional, losing her temper and saying disrespectful things to me in front of customers. Although, I was keeping a completely calm and professional exterior.

I have worked at Pac Sun, Hot Topic, Urban Vibe, Journeys, Kohl's, and Nordstrom's in the past, along with managing locally owned retail stores, and I have never once seen someone, a manager nonetheless, act so unprofessional. I have never encountered such unacceptable behavior throughout my 6+ years working retail. I have worked in Customer Service during my entire working career as well.

If I had witnessed her behavior as a customer, I would have walked right out of the store.

I have been shopping at Forever 21 for over 4 years and currently only own Forever 21 brand clothing. I have referred many new customers to the store and I have never had anything bad to say about the company. This experience with this manager has made me think twice about my love and passion for Forever 21, a store that I both have a great love and knowledge about.

I feel that this behavior is unfair and unacceptable and I fear that my job may be at stake due to her callous attitude and terrible customer service skills.

I do not feel that she should be in the management position that she is currently in if she handles situations like this so terribly unprofessional. I do not feel that she should be representing the Forever 21 company because she does not make a good representation of the company in any way.

Is there anything that I can do about this?

SO I ordered a set of 30 mixed bangles, looked beautiful on the site. Then I got the items and it was the same bangles but it did not have the main mixed up bangles, hence being a totally different thing from what I ordered. I went on the site and the missing bangles were being sold SEPARATELY as another item on its own.

I called and asked if they would at least send me the other bangles since it would be too much of a hassle sending back bangles and arranging shipping etc and all they could do was refund me the price. Whatever happened to common sense? Why not just send out the mixed bangle set and admit your mistake? So now I'm stuck with these bangles. (mind you, my order was a $380 order, the bangles were one of the things I ordered, so I'm not just complaining about a set of $5.80 bangles)

NOTE: Take a look at the pictures. One is of what what I assumed I was buying and then of what I received. Here is what was missing which is being sold as another item: http://www.forever21.com/product.asp?catalog%5Fname=FOREVER21&category%5Fname=acc&product%5Fid=1000013156&showBACK=OK

See? I wish they would just send the bangles and get it over with it but no, they want me to send back the old ones and go through the hassle, it would me economically smarter too if they just sent the new set.

RE: PURCHASE MADE ON 12/23/2010

RECEIPT#: 0362-13-10011104
CASHIER: ANA GABRIELA 703908

I was attempting to make a purchase and noticed an unknown gentleman standing directly next to me. I then asked him "why are you standing next to me why I am tryiing to conduct my purchase." The cashier is still telling me to enter my pin nimber while this unknown gentleman is standing next to me. I refrused until he moved. But the cashier made me look like I was causing trouble, but all I was doing was protecting my identity and my credit card numer and pin number. When I was leaving the register she then apologized to the unknown gentleman. She never apologized to me. She never told him to remove himself. I am a customer of Forver21 and she made me feel very uncomfortable. The cashier need to be taught better customer service. This treatment has left a bad taste in my mouth and I will mot be shopping in your store if this is the way that your employees treat customers.

The only reason that I did not contact the manager is because I was on my lunch break and it was during the Christmas rush.

Forever21 is the worst job I've ever had. They treat their employees like crap. Since I've worked there, I've never had a consistent schedule. The managers are so unorganized/inexperienced, not to mention racist. At one point in time, I had to call in and beg for them to put me on the schedule. Regardless of what your availability says on your application, they will schedule what they feel. According to the law, they are only allowed to keep employees up to 2 hours after the store closes but some employees have stayed until 4 in the morning! (mind you the store closed at 9). The company does not care about anyone's well being, what your home situation is, or how you have to travel to get home. All except for one of my managers are bitches, and I hate to use that word but its the only one fitting. They think they can walk all over you because they get paid like $2 more. Forever21 employees do not get paid enough($8.00 per hr) for all the work we do. And we only get a 10% discount!

Now I have never had a problem with the clothing itself. It is made of good quality as long as you take care of them, as you should with and clothing, shoes, etc, for a low price. They also keep up with the up to date fashion styles. I've never had a problem with shrinkage, rips/tears from the wash, fading of the jeans, or anything of that matter. I just HATE working here. If I didn't need the job believe me, I would have already left.

I would much rather stay a customer than continue to work for them.